ServiceNow ITAM/HAM

Epsilon Solutions Ltd. SA de CV.; Presidente Prudente; Presencial; BRL 400.000 +; Tempo integral

Resumo da oferta

A leading technology firm in Brazil is seeking a professional to implement and maintain hardware asset management processes using the ServiceNow platform. The ideal candidate will have proven experience with ServiceNow and solid knowledge in CMDB and ITIL processes. The role involves working with various teams to ensure the complete lifecycle of assets, addressing audits, and generating management reports. This position offers a chance to work in a dynamic, multidisciplinary environment.

Qualificações

• Proven experience with ServiceNow, especially in ITAM/HAM module.
• Solid knowledge in CMDB and ITIL processes.
• Experience with integration of inventory tools and process automation.

Responsabilidades

• Implement and maintain hardware asset management processes using ServiceNow.
• Ensure integrity and accuracy of asset data in CMDB.
• Support internal and external audits with reliable asset information.

Conhecimentos

ServiceNow expertise

Communication skills

Data analysis

ITIL knowledge

Ferramentas

CMDB

SCCM

JAMF

Tanium

Descrição da oferta de emprego

JOB DESCRIPTION

• 1. Implement and maintain hardware asset management processes using the ServiceNow platform.
• 2. Ensure the integrity and accuracy of asset data in the CMDB.
• 3. Construction of inventories, correction of relationships within the CMDB and construction of dashboards dedicated to the HAM.
• 4. Integrate inventory tools (SCCM, JAMF, Tanium, etc.) with ServiceNow.
• 5. Develop and configure workflows, business rules and reports in the HAM module.
• 6. Support internal and external audits with reliable asset information.
• 7. Work together with areas such as Procurement, Finance, Security and Infrastructure to ensure the complete life cycle of assets.
• 8. Proven experience with ServiceNow, especially in the ITAM/HAM module.
• 9. Solid knowledge in CMDB and ITIL processes.
• 10. Experience with integration of inventory tools and process automation.
• 11. Ability to analyze data and generate management reports.
• 12. Good communication and ability to work in a multidisciplinary team