Service Desk (Turno 19H As 07H)

Tata Consultancy Services; Brasília; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading IT services firm in Brazil is seeking a Service Desk professional for a night shift position. The ideal candidate is required to have advanced fluency in both English and Spanish, alongside solid skills in ITSM tools. Responsibilities include managing user incidents, ensuring timely communication and follow-up, and delivering excellent customer service. The role promotes an inclusive culture and offers comprehensive benefits. Join us to advance your career with a company committed to learning and development.

Serviços

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal / Food Voucher

Childcare assistance

Gympass

Psychological assistance (24 hrs/day)

Reimbursement of Certifications

Free online courses and live training

Qualificações

• Advanced / fluent English and Spanish required.
• Expertise in managing ITSM tools for help desk service.
• Strong customer service and communication skills are essential.

Responsabilidades

• Attend all incidents reported by users through the helpline or incident logging platform.
• Document and register incidents in the ticket platform.
• Direct each incident to the necessary resolution group.
• Follow up on tickets to ensure timely resolution.

Conhecimentos

Advanced / fluent English

Advanced / fluent Spanish

Customer service skills

Interpersonal skills

Communication skills

Team collaboration

Administrative skills

Punctuality

Having interest in IT progress

Ferramentas

ITSM tools

Descrição da oferta de emprego

Join one of the biggest IT Services companies in the world! Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for a Service Desk (Turno 19h as 07h), who wants to learn and transform their career, in a CLT contract, on-site, in the city of Londrina. In this role you will must have : Advanced / fluent English and Spanish. Expertise managing ITSM tools for help desk service Proactive and assertive Excellent customer service, interpersonal, communication and team collaboration skills Having excellent administrative skills is key for the job (punctual and meticulous) Quick learner, punctual & interested in the progress of IT The help Desk Agent will be responsible for (but not limited) : Attend all incidents reported by users through the helpline or incident logging platform. Record all calls from the helpline and register the incident in the ticket registration platform. Attend on the spot the incidence of the user reporting problems with the Workstation computer equipment. Direct each incident (ticket) to the corresponding resolution group for prompt attention. Advise users seeking support in processes not related to workstation problems. Receive and document service failures reported by users regarding the attention of the different troubleshooting group Follow up on each ticket generated so that it is attended within the levels agreed with each resolving group according to the service catalog. Report in real time a problem or failure in applications that affects a group of users with the same problem to be attended as a major incident. Review service levels and proactively execute improvement measures in case of a drop in service performance.

What do we offer? TCS Benefits in Brazil :

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal / Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is "Inclusion without exception". Join us and become a TCSer! #Buildingonbelief RGS :