Service Consultant

Airswift; Rio de Janeiro; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading workforce solutions provider in Rio de Janeiro is seeking a Service Consultant to manage onboarding, employee care, and offboarding processes. This role requires fluent English skills and prior customer service experience in a supportive team environment. The company offers attractive salary and performance bonuses, along with opportunities for career progression and wellbeing support.

Serviços

Attractive monthly base salary

Competitive commission/performance bonus

Genuine career progression opportunities

World-class training programmes

Virtual onboarding events

Supportive culture with work-life balance

Career breaks after one year

Monthly Excellence Awards

Yearly destination trips

Charity days for various causes

Responsabilidades

• Serve as the main point of contact for employees within Airswift’s EOR team.
• Facilitate employee onboarding presentations to support integration.
• Provide guidance on compliance with international laws and regulations.
• Support employees with various tasks during their assignments.
• Deliver end-of-employment support during offboarding.

Conhecimentos

Fluent English skills

Prior Customer service experience

Friendly and approachable working manner

General MS Office Skills

Detail oriented mind-set

Prior experience working to processes/workflows

Non-English Language skills

Descrição da oferta de emprego

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally. We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people. We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

Airswift is seeking applicants for the position of Service Consultant – Employer of Record (EOR). The Service Consultant will serve as the main point of contact for employees within Airswift’s EOR team.

Principle Accountabilities

Onboarding

• Carry out a wider range of pre‑assignment tasks to ensure the employee starts on time & in a fully compliant manner according to the specific country requirements.
• Example tasks include but are not limited to:
  • Facilitate employee onboarding presentations to support their integration into the company
  • Provide guidance and support to employees ensuring compliance with all international laws and regulations, including immigration, employment contracts, work permits, and visa requirements
  • Draft, issue & ensure signature of the employment agreement prior to the start date
  • Coordinate medical and background checks when required
  • Coordinate with internal teams, such as payroll, billing, legal, immigration, to ensure the employee is properly integrated into all Airswift systems

Ongoing Employee Care

• Support the employee with a wide variety of tasks during their assignments to ensure they can continue to focus on their role/projects.
• Example tasks include but are not limited to:
  • Liaise with internal departments globally to identify and resolve queries as they arise
  • Monthly check‑ins with the employee to build and maintain long‑lasting employee relationships
  • Support the Engagement Team to ensure deadlines are met and deliverables are achieved

Offboarding

• Deliver end‑of‑employment support to the employees as they finish their role
  • Example tasks include but are not limited to:
    • Facilitate the return of any company equipment/tools/etc
    • Issue end of employment contractual documents
    • Manage any visa, travel or logistics involved in the de‑mobilization

Skills, Knowledge and Experience

• Fluent English skills
• Prior Customer service experience
• Friendly and approachable working manner
• General MS Office Skills
• Detail orientated mind‑set
• Prior experience working to & reprocesses/workflows
• Non-English Language skills are always welcome, but not essential

What we can offer you!

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World‑class training programmes and development opportunities
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work‑life balance.
• Career breaks available after one year.
• Wellbeing Champions to signpost you to support when you need it.
• Monthly Excellence Awards nominated by your peers.
• Quarterly roundtable with CEO for Excellence Award winners
• Yearly destination trips as part of our Highflyers program (Dubai, Buenos Aires, etc…)
• Charity days for various importance causes such as Relay for Life and Earth Day.

Our Core Values

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
• Life - We create a safe and inclusive environment to protect the wellbeing of everyone we work with.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social medias to find out more! - www.airswift.com

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

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