About This Role
We're seeking an exceptional Senior Technical Manager who will architect and orchestrate mission-critical telecommunications infrastructure that powers millions of connections across Latin America. This is your opportunity to drive technological innovation, lead high-performing teams, and shape the future of fixed network solutions.
What You'll Do
Strategic Leadership
- Architect and deploy carrier-grade fixed network solutions across fiber optics, GPON / EPON, SDN / NFV, and bearer network ecosystems
- Master end-to-end bearer networks : optical transport (DWDM / OTN), metro aggregation, IP / MPLS backbone, and microwave transmission
- Lead and develop multidisciplinary technical teams (15+ engineers) driving innovation and operational excellence
- Drive technical strategy for large-scale network transformation projects aligned with business objectives
Operational Excellence
- Execute logical deployment strategies including provisioning, service activation, and zero-touch deployment frameworks
- Command Tier 3 / 4 technical support operations with root cause analysis and incident elimination protocols
- Optimize warranty lifecycle and spares inventory ensuring
- Delivery measurable improvements : 99.99%+ uptime, 40%+ MTTR reduction, enhanced operational efficiency
Technical Mastery
- Eliminate network bottlenecks through proactive capacity planning and infrastructure optimization
- Orchestrate vendor relationships, negotiate contracts, and enforce SLA compliance
- Establish comprehensive technical documentation and deployment playbooks
- Champion adoption of 5G integration, edge computing, and automated network management
What You Bring
Required Experience
- Experience in telecommunications infrastructure and in senior technical leadership;
- Proven track record deploying large-scale networks (1MM+ subscribers or equivalent);
- Expert-level troubleshooting across physical and logical layers;
- Demonstrated success managing technical support operations and ITIL frameworks.
Bearer Network Expertise (Must Have)
- Optical Transport : DWDM, OTN (OTU / ODU), SDH / SONET, WDM systems, EDFA, dispersion management
- Fiber Infrastructure : Dark fiber, OPGW, aerial / underground deployment, OTDR testing
- Metro & Aggregation : Carrier Ethernet (MEF), MPLS-TP, Metro WDM, PTN
- IP / MPLS Backbone : Core routing, MPLS VPN (L2 / L3), traffic engineering, segment routing, BGP / ISIS
- Access Networks : PON (GPON / XG-PON / XGS-PON / NG-PON2), Active Ethernet, FTTx architectures
- Microwave Transmission : P2P links, spectrum planning, link budget calculations
Technical Skills
- Network protocols : BGP, OSPF, IS-IS, RSVP, LDP, TCP / IP, SIP, VoIP
- Logical provisioning systems, EMS / NMS platforms, network orchestration tools
- Advanced diagnostics : OTDR, OSA, BERT, spectrum analyzers, protocol analyzers
- OSS / BSS systems, monitoring tools (Nagios, Zabbix, SolarWinds), ServiceNow, Jira
- Automation : Ansible, Python scripting
- Cloud-native architectures, Docker / Kubernetes, DevOps methodologies
- Multi-vendor platforms : ZTE, Huawei, Ciena, Nokia, Cisco optical / routing equipment
Deployment & Operations
- Complex cutover management and phased rollout strategies with zero service disruption
- Multi-tier support framework design and escalation matrix implementation
- Data-driven spares management and predictive maintenance programs
- Vendor negotiation and RMA cycle management
- Process automation and provisioning timeline reduction
Leadership Capabilities
- Proven ability to identify and develop high-potential talent, assessing how candidates think and solve problems under pressure
- Building high-performing teams in fast-paced, demanding environments
- Strategic mindset balancing operational needs with long-term architectural vision
- Cross-functional collaboration across deployment, support, procurement, and vendor management
Education & Certifications
- Bachelor's degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent.
- MBA in Project Management is a plus.
- Certifications highly valued : CCNP / CCIE (Service Provider), JNCIP-SP, ITIL Foundation / Expert
- Bilingual : Portuguese (native / fluent) and English (advanced communication as primary working language)
Plus / Nice to Have
- Wireless network experience (4G / 5G RAN, microwave backhaul, small cells, DAS)
- Wireless-wireline convergence architectures
- Spectrum management and RF planning knowledge
Why Join Us
✅ Strategic Influence : Direct access to executive leadership shaping company direction
✅ Technical Autonomy : Select technologies, design architectures, and optimize operations
✅ Operational Impact : Transform deployment, support, and maintenance organization-wide
✅ Market Leadership : Partner with tier-1 carriers on
✅ Career Growth : Clear pathway to progress inside the company
✅ Competitive Package : Industry-leading compensation aligned with performance outcomes