Senior Product Owner - Brokerage Technology Team - IFG

Humana; Brasil; Teletrabalho; BRL 591.000 - 702.000; Tempo integral

Resumo da oferta

A leading health services company in Brazil is seeking an experienced Product Owner to define and drive the product vision for their Medicare call center telephony platform. The ideal candidate will possess over 5 years of experience in a call center or healthcare environment, with strong knowledge of Genesys Cloud CX. This role offers a competitive salary, comprehensive benefits, and a flexible remote work opportunity.

Serviços

Comprehensive benefits package

Flexible remote work opportunity

Salary up to $130,500

Qualificações

• 5+ years of experience as a Product Owner or similar role in a call center or healthcare environment.
• Strong knowledge of Genesys Cloud CX or similar enterprise telephony platforms.
• Experience working with Medicare sales operations, preferably within an FMO or brokerage setting.

Responsabilidades

• Define and drive the product vision and roadmap for the Medicare call center telephony platform.
• Serve as the primary liaison between business stakeholders, IT, and vendor partners.
• Ensure telephony systems meet CMS regulations and Medicare compliance standards.

Conhecimentos

Product Ownership

Stakeholder Management

Agile delivery

Communication

Ferramentas

Genesys Cloud CX

Salesforce

HubSpot

Descrição da oferta de emprego

Employer Industry: Health Insurance Services

Why consider this job opportunity:

• Salary up to $130,500 per year
• Eligibility for a bonus incentive plan based on company and individual performance
• Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off
• Opportunity for career advancement and growth within a leading health services company
• Flexible remote work opportunity with occasional travel for training or meetings
• Engaging work environment focused on enhancing customer experiences in the insurance brokerage industry

What to Expect (Job Responsibilities):

• Define and drive the product vision and roadmap for the Medicare call center telephony platform
• Serve as the primary liaison between business stakeholders, IT, and vendor partners
• Oversee configuration, integration, and performance of Genesys Cloud CX
• Collaborate with internal departments and external brokerages to gather requirements and feedback
• Ensure telephony systems meet CMS regulations and Medicare compliance standards

What is Required (Qualifications):

• 5+ years of experience as a Product Owner or similar role in a call center or healthcare environment
• Strong knowledge of Genesys Cloud CX or similar enterprise telephony platforms
• Experience working with Medicare sales operations, preferably within an FMO or brokerage setting
• Familiarity with carrier-agnostic workflows and CMS compliance requirements
• Excellent communication, stakeholder management, and agile delivery skills

How to Stand Out (Preferred Qualifications):

• Experience integrating telephony systems with CRM platforms (e.g., Salesforce, HubSpot)
• Knowledge of broker onboarding, lead distribution, and call tracking workflows
• Technical understanding of APIs and cloud-based contact center architecture

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