Senior Principal - Customer Success, Strategic Accounts

Remote Jobs; Brasil; Teletrabalho; BRL 1.205.000 - 1.419.000; Tempo integral

Resumo da oferta

A leading software company in Brazil is seeking an experienced Customer Success Manager to manage strategic relationships and drive customer success initiatives. The ideal candidate will have over 10 years of experience in customer success or account management with strong communication skills. This role offers flexibility with the option to work remotely with a competitive salary of up to $263,200 and a comprehensive benefits package.

Serviços

Comprehensive benefits package

Flexible work environment

Opportunities for career advancement

Qualificações

• 10+ years in Customer Success, account management, consulting, or enterprise transformation.
• Proven track record managing complex strategic customers at the SVP/C-level.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Manage relationships with strategic global customers as a trusted advisor.
• Develop and execute Customer Success Plans aligning with customer business goals.
• Lead complex implementation and transformation initiatives.

Conhecimentos

Customer Success Management

Account Management

Stakeholder Management

Problem-Solving

Communication

Ferramentas

Jira

Confluence

Salesforce

Tableau

Descrição da oferta de emprego

Employer Industry: Software Development

Why consider this job opportunity:

• Salary up to $263,200
• Opportunity for career advancement and growth within a leading software company
• Flexible work environment with the option to work remotely or in the office
• Comprehensive benefits package including health and wellbeing resources, and paid volunteer days
• Engage with innovative technology, including AI and emerging tech in a dynamic role
• Collaborate with C‑suite executives and drive strategic initiatives for global customers

What to Expect (Job Responsibilities):

• Manage relationships with strategic global customers, acting as a trusted advisor to C‑suite and senior executives
• Develop and execute Customer Success Plans (CSPs) that align with customer business goals
• Lead complex implementation and transformation initiatives involving multiple stakeholders
• Advise customers on leveraging AI and emerging technologies to enhance their operations
• Serve as the customer advocate internally, providing actionable feedback to improve products and services

What is Required (Qualifications):

• 10+ years in Customer Success, account management, consulting, or enterprise transformation
• Proven track record managing complex strategic customers at the SVP/C-level for Fortune 500 companies
• Experience leading transformational initiatives that drive measurable customer outcomes
• Strong understanding of Jira, Confluence, and Atlassian solution use cases
• Excellent problem‑solving, communication, and stakeholder management skills

How to Stand Out (Preferred Qualifications):

• 5+ years of experience with Atlassian‑powered solutions
• ITSM certification and familiarity with deal qualification frameworks like MEDDPICC
• Experience with Customer Success Planning frameworks and tools like Gainsight, Salesforce, or Tableau

#SoftwareDevelopment #CustomerSuccess #RemoteWork #CareerGrowth #AIInnovation

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