Senior Manager, Client Success - Latam

The Rundown Ai, Inc.; São Paulo; Presencial; BRL 434.000 - 652.000; Tempo integral

Resumo da oferta

A leading automation company is seeking a Senior Manager, Client Success for LATAM. This role involves leading a team of Customer Success Managers to enhance post-sales execution and ensure customer satisfaction. The ideal candidate will have over 7 years of experience in Customer Success or Account Management within SaaS environments. Responsibilities include customer onboarding, value realization, and collaboration with cross-functional teams to drive business outcomes. Proficiency in Spanish and English is required.

Qualificações

• Experience in managing Customer Success Managers.
• Proven results in driving adoption, renewals, and ARR growth.
• Familiarity with automation technologies is highly desirable.

Responsabilidades

• Lead and coach Customer Success Managers for enterprise accounts.
• Drive customer onboarding and renewal readiness.
• Ensure alignment between technical execution and business outcomes.

Conhecimentos

Customer Success Management

Post-Sales Delivery

Account Management

Data-driven Decision Making

Executive Communication

Spanish proficiency

English proficiency

Formação académica

7+ years in relevant domain

Ferramentas

Gainsight

Salesforce

Power BI

Descrição da oferta de emprego

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works.

We're committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine.

People who love being part of a fast-moving, fast-thinking growth company.

And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

As a Senior Manager, Client Success – LATAM, you will lead a regional team of Customer Success Managers (CSMs) responsible for post-sales execution, customer value realization, and long-term success.

You will oversee the delivery of UiPath's Customer Success programs within the LATAM territory, ensuring each customer achieves adoption milestones, tangible ROI, and is positioned for ARR growth through expansion opportunities.

You'll collaborate closely with the HUB LATAM TAM, Product Support, Sales, and Professional Services to ensure a seamless customer experience from onboarding through maturity, driving alignment between technical execution and business outcomes.

What You'll Do At UiPath

Lead and coach a high-performing team of CSMs supporting enterprise and strategic accounts across LATAM.

Own post-sales success delivery, including customer onboarding, adoption, maturity progression, and renewal readiness.

Partner with the HUB LATAM TAM team to ensure technical excellence and scalability across customer engagements.

Develop success plans and adoption frameworks that align automation strategy to customer business outcomes.

Monitor account health using data-driven insights (adoption, usage, CSAT, risk, and opportunity indicators).

Collaborate cross-functionally with Sales, Pre-Sales, Product Support, Professional Services, and Product Engineering to ensure a unified, value-driven customer experience.

Drive value realization by identifying measurable outcomes that support renewal and ARR expansion objectives.

Represent the customer voice within UiPath, escalating needs, feedback, and insights to influence product and service enhancements.

Standardize success motions to improve scalability and consistency across verticals and geographies.

Foster operational excellence through process discipline, cadence reviews, and performance tracking.

Key Success Metrics & KPIs – The Senior Manager will be measured primarily on :

Customer Retention and Renewal Rate : Ensuring customers remain active, satisfied, and aligned with UiPath's value proposition.

ARR Expansion : Identifying and enabling upsell, cross-sell, and expansion opportunities through demonstrated business value.

Adoption and Utilization : Driving the consistent use of UiPath products and capabilities to achieve defined business outcomes.

Time-to-First-Value (TTV) : Reducing onboarding and realization cycles to deliver measurable outcomes faster.

Customer Health Score and CSAT / NPS : Ensuring customers experience consistent, high-quality engagement and satisfaction.

Operational Discipline : Maintaining cadence, forecasting accuracy, and alignment with HUB delivery capacity.

What You'll Bring To The Team

7+ years of experience in Customer Success, Post-Sales Delivery, or Account Management within enterprise SaaS or technology organizations.

Proven success leading post-sales teams responsible for adoption, renewals, and ARR growth.

Experience managing Customer Success Managers and working in partnership with Technical Account Management (TAM) or Shared Services teams.

Strong understanding of customer lifecycle management, including onboarding, adoption, maturity, and renewal motions.

Expertise in value realization frameworks, ROI articulation, and business outcome mapping to support renewal and expansion discussions.

Data-driven mindset with proficiency in forecasting, customer health tracking, and metrics-driven decision-making.

Experience with automation, AI, BPMS, intelligent document processing (IDP) or related technologies is highly desirable.

Excellent executive communication, presentation, and stakeholder management skills across customer and internal leadership levels.

Spanish and English proficiency.

Post-Sales Leadership Competencies – To be successful in this role, the Senior Manager should demonstrate :

Strategic Customer Advocacy : Ability to articulate UiPath's value and drive alignment with customer priorities.

Commercial Acumen : Understanding of ARR dynamics, renewal health, and expansion levers.

Operational Rigor : Proficiency in using success playbooks, metrics dashboards, and health scoring frameworks.

Change Leadership : Guiding customers through adoption, transformation, and automation maturity journeys.

Cross-Functional Collaboration : Partnering seamlessly with Sales, Support, and HUB operations to deliver unified outcomes.

Empathetic Leadership : Building a team culture that blends customer empathy, performance accountability, and continuous learning.

Preferred Experience & Differentiators

Experience with UiPath's automation ecosystem or equivalent RPA / Intelligent Automation platforms.

Familiarity with CS tools and systems (e.g., Gainsight, Salesforce, Power BI).

Demonstrated success managing post-sales delivery across Latin American markets, including language and cultural fluency.

Proven ability to balance customer growth objectives with operational scalability.

Travel Requirements

Moderate travel (