Senior Manager, CandidPro Support - Remote

Candid; Brasil; Teletrabalho; BRL 476.000 - 530.000; Tempo integral

Resumo da oferta

A dental technology company is seeking a Senior Manager - CandidPro Support to lead their Provider Support teams. This pivotal role involves coaching team members, collaborating with cross-functional teams, and ensuring alignment with organizational goals. The ideal candidate will have strong leadership skills and experience in customer support within healthcare. This position is remote, available to candidates across Brazil.

Serviços

Competitive compensation

Stock option plan

Unlimited PTO

Work from home stipend

Comprehensive health coverage

Significant discount on treatment plans

Qualificações

• 5+ years of leadership and coaching experience within a Customer Success and/or Support organization.
• Exceptional communication and interpersonal skills.
• Strategic thinking and the ability to create and nurture strategic partnerships.

Responsabilidades

• Monitor team performance and take actions to achieve support targets.
• Coach and mentor team members to enhance their individual performance.
• Implement changes and optimize processes for enhanced efficiency.

Conhecimentos

Leadership and coaching skills

Communication skills

Change management expertise

Problem-solving abilities

Ferramentas

Google Docs

Salesforce

Zendesk

Descrição da oferta de emprego

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you.

We are seeking a Senior Manager - CandidPro Support to join the Candid team and lead our Provider Support teams.

This role is a pivotal management role, overseeing the development and direction of our Support team members. We are looking for a strong culture carrier who enjoys coaching and developing their team. You will act as a liaison between cross‑functional teams such as support, sales, and manufacturing, oversee systems and processes, and lead change management. The Senior Manager is instrumental in ensuring the success of CandidPro Support as well as alignment with our organizational goals. You will report directly to our Director of Customer Support and will partner with GTM, Product, Marketing, Manufacturing and other teams across the company. This is a remote role. We will accept candidates in the contiguous United States of America.

What You’ll Do

• Monitor team performance and take necessary actions to achieve support targets and KPIs
• Coach and mentor team members to enhance their individual performance and professional growth. Identify skill gaps and training needs, and implement development plans
• Act as the primary point of contact and liaison between Support and other internal cross‑functional teams, facilitating communication, collaboration, and best practices sharing
• Collaborate with relevant stakeholders in sales, marketing, product and manufacturing to ensure seamless coordination, knowledge exchange, and the successful achievement of departmental and organizational objectives
• Continuously identify opportunities for process improvements and streamline workflows
• Implement changes and optimize processes for enhanced efficiency and support excellence
• Create a culture of change‑readiness, innovation, and continuous improvement
• Navigate and effectively utilize multiple systems, tools, and technologies relevant to Support functions. Examples of these include Google Docs, Zendesk, Salesforce, etc.
• Ensure that team members are proficient in using various software and technologies
• Stay updated on industry best practices and emerging tools to enhance support capabilities

What You’ll Need

• Strong leadership and coaching skills 5+ years of leadership and coaching experience within a Customer Success and/or Support organization in a healthcare, medical device, or dental field
• Exceptional communication and interpersonal skills
• Change management expertise
• Strategic thinking and the ability to create and nurture strategic partnerships
• Proficiency in systems and process management
• Adaptability and the ability to work in a dynamic environment
• Strong problem‑solving and decision‑making abilities
• Experience with Google docs, Salesforce and Zendesk a plus

Pay & Perks

• Competitive compensation
• Stock option plan to give our employees a direct stake in Candid’s success
• Unlimited PTO to give our employees a little extra R&R when they need it
• Work from home stipend
• Comprehensive health coverage (medical, dental, vision) and generous parental leave
• Significant discount on our customized treatment plans and aligners
• You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other perks. Our range for this role is $90,000-100,000. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have an option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors.

Some insight into our culture that leaves an impression:

• Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more.
• Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
• Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement.
• Embrace Candor - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.
• Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success.

EEOC

Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about.

We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.