Senior Legal Analyst

Getnet; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A fast-growing technology startup is seeking a Senior Support Analyst to manage complex support cases for enterprise clients via email and chat. The successful candidate will leverage strong analytical skills and English proficiency to guide technical issues related to their SaaS platform. Responsibilities include mentoring junior analysts, analyzing bugs, and improving support processes. This role offers a hybrid work model, competitive salary, and unique benefits like a mobility allowance and gym membership.

Serviços

Transportation Allowance

Life Insurance

Birthday Day Off

Gympass & Totalpass

Hybrid Work Model

Qualificações

• Strong written and verbal communication skills in English.
• Hands-on experience with support platforms like Zendesk.
• Ability to effectively handle urgent issues under pressure.

Responsabilidades

• Handle complex support cases from enterprise clients via email.
• Reproduce and analyze bugs for technical guidance.
• Create and prioritize bug reports with product and engineering.

Conhecimentos

Advanced English communication

REST APIs understanding

Postman experience

Zendesk usage

Analytical mindset

Interpersonal skills

Ownership and teamwork

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Senior Support Analyst

We are Oitchau , a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions.

We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners.

Our Support team ensures clients have a seamless experience across all our products. We provide reactive support via chat and email, using Zendesk, assisting both SMB and Enterprise (Giants) clients.

Key Responsibilities:

• Handle complex support cases from Enterprise and Giant clients via email, offering technical guidance on our platform, mobile apps, tablet app, API, and native integrations.
• Reproduce and analyze bugs, identify root causes, and communicate findings clearly to clients and internal teams.
• Create and prioritize bug reports with Product and Engineering, following internal workflows and standards.
• Own the QA process for reported issues until resolution and deployment.
• Mentor and support junior analysts, acting as a secondary team lead and contributing to team development.
• Maintain strong performance across support KPIs, ensuring SLA compliance and a high-quality client experience.
• Suggest and help implement process improvements and automations to enhance team efficiency.
• Utilize AI tools to streamline workflows and optimize support delivery.

Requirements:

Must have:

• Advanced English – strong written and verbal communication skills.
• Solid understanding of REST APIs and hands-on experience with Postman .
• Experience using support platforms like Zendesk or similar.
• Analytical mindset and solution-driven approach to technical challenges.
• Excellent interpersonal skills, especially when working with enterprise clients or non-technical users.
• Ability to work well under pressure and manage urgent or escalated issues.
• Strong sense of ownership and team collaboration.
• Experience mentoring peers or junior team members.
• Bachelor’s degree completed or in progress.

Nice to have:

• Experience in SaaS startups or HR tech companies.
• Familiarity with system integrations , automation, or data analysis tools.
• Participation in support process improvement initiatives.
• Interest in applying AI tools to optimize support and workflows.
• Transportation or Mobility Allowance;
• Life Insurance;
• Birthday Day Off;
• Gympass & Totalpass;
• Hybrid Work Model: Work from the office 3 times a week, with mandatory office presence during the last week of each month.

Game Operations Analyst/Senior Analyst (Graduated from 2022-2025)

About Garena:

Established in 2009 and headquartered in Singapore , Garena is a leading online games developer and publisher with a global footprint across more than 130 markets.

Garena provides global users access to popular and engaging mobile and PC online games that it develops, curates, and localizes. It champions games as a social and entertainment platform on which its communities can engage and interact.

In addition, Garena is a leading esports organizer. It hosts esports events around the world that range from grassroots local tournaments to some of the most viewed professional esports competitions globally. The Free Fire World Series 2021 Singapore, which was watched by 5.4 million concurrent viewers at its peak, holds the record for the highest concurrent viewership of any esports match in history.

Main Responsibility

Support the strategy and performance of digital game operations, ensuring an excellent player experience while contributing to product evolution and monetization.

Job Description

• Assist in analyzing player behavior and game performance to suggest improvements in retention, engagement, and monetization.
• Collaborate on planning in-game events, update cycles, and monetization strategies.
• Monitor real-time data to identify optimization opportunities.
• Work alongside product, marketing, and support teams to ensure smooth operations and timely content delivery.
• Create reports and dashboards tracking key metrics.
• Research industry benchmarks to support strategic decisions.
• Present insights and recommendations to internal teams, turning data into actionable strategies across departments.

Our Ideal Candidate

You are a driven and resilient professional who thrives in fast-paced environments and complex challenges. You bring:

• Passion: A deep enthusiasm for gaming and a fearless curiosity to explore new ideas and territories.
• Aptitude: A natural ability to quickly learn and master new skills, tools, and methodologies.
• Drive: Unwavering commitment to overcoming obstacles and pushing boundaries to achieve your goals.

Requirements

• Bachelor's/Master's degree completed or expected between December 2022 and December 2025 in Engineering, Business, Marketing, Digital Games or other fields
• Fluent in Portuguese and English
• Able to work in a full-time position (8 hours per day)
• Passionate about games
• Knowledge in Microsoft Office and/or Google Workspace (Word/Docs, Excel/Sheets, PowerPoint/Slides)

Why Join Us

Join a dynamic team where you will be directly involved in high-impact strategic projects that shape the future of our games and brand. Benefit from personalized mentorship and continuous learning opportunities through close collaboration with our experienced management team. Your creativity and insights will truly matter in an environment that prioritizes your professional growth.

Senior Business Analyst - Incentive Planning

About Keeta

Keeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world, Keeta is in full expansion— and you could be part of this journey!

What You'll Do

• Performance Incentive Design: Develop rational sales performance frameworks aligned with business development stages and supply strategy, to drive strategy implementation and goal achievement.
• Execution & Continuous Improvement: Lead end-to-end implementation of performance plans: plan communication, progress tracking, settlement calculations, and result reviews. Collaborate with sales teams to evaluate execution effectiveness, identify gaps, and iteratively refine sales strategies to ensure solution viability.
• System & Process Optimization: Optimize performance management systems and processes, and partner with the product team to build tools that enhance efficiency.

What We Need From You

• experience in business analysis or data analysis is preferred, with experience in performance evaluation, target design, or sales strategy preferred.
• High business sensitivity, proficient in using SQL, Excel, skilled at identifying problems from data and proposing solutions.
• Strong communication and teamwork skills, able to effectively coordinate resources across departments.
• Strong work planning skills, meticulous, and highly responsible for deliverables.

What Makes This Role Exciting

• Target performance is one of the key levers to drive the sales team to achieve the company's overall goals, with strong implementation feasibility.
• Deep involvement in all aspects of business target and supply strategy formulation, close to business operations.
• Opportunity to deeply understand the operational mechanisms of the food delivery business, collaborate across functions, and achieve significant personal growth.

4. Job Highlights

Join us to witness the rapid growth of Meituan's global food delivery business and experience firsthand the industry transformation and growth miracles. You will collaborate with a world-class, diverse team, fostering innovative thinking, expanding your international perspective, and deepening your expertise. This is not just a job—it's an unparalleled opportunity to achieve personal growth, realize your self-worth, and drive global business innovation.

Senior HR/ADM Analyst - Remote

At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.

Overview of the role:

We are looking for a Senior HR ADM Analyst with English to join our Human Resources team. We are looking for proactive, dynamic people and team players, with great organizational capacity, accustomed to handling multiple tasks, and with marked attention to detail. It is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!

Key responsibilities:

• Supervise the pre-liquidation of salaries and the impact on earnings.
• Supervise the process of registering and terminating our employees.
• Actively participate in the improvement of the area and cross-area processes.
• Collaborate in the HR-ADM area and interact with external entities/suppliers.
• Prepare reports and reports required by management or other control areas.

Requirements:

• Advanced student or graduate of careers related to the search.
• 3 years of work experience in similar positions.
• Knowledge of Law 20,744 and its application.
• Knowledge about 4th earnings. Category.
• Experience in service companies.

  Advanced English level.

  • Advanced student or graduate of careers related to the search.
  • 3 years of work experience in similar positions.
  • Knowledge of Law 20,744 and its application.
  • Knowledge about 4th earnings. Category.
  • Experience in service companies.
  • Advanced English level.

  • Flexibility: Choose where and how you work for enhanced creativity and innovation.

  • Tailored Compensation: Personalize your earnings to suit your financial goals.

  • Tech-Driven Tools: Access cutting-edge resources for seamless collaboration and productivity.

  • Autonomous Workflow: Take control of your schedule to achieve work-life balance.

  • Well-being: Enjoy generous leave policies for rest and rejuvenation.

  • Diversity & Inclusion: Thrive in a diverse and inclusive environment.

  • Collaboration: Engage with industry leaders for collective growth.

  • Development: Access mentorship and growth opportunities for continuous advancement.

  If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market­(??)

  do not hesitate to apply!

  Senior Customer Experience Business Analyst- Brazil

  We're Hiring: Customer Experience Business Analyst!

  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

  Are you passionate about data-driven decision-making and solving complex customer challenges? Do you thrive in a fast-paced, multicultural environment where analytics drive innovation? If yes, then this role is for you!

  What You’ll Do:

  Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.

  Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.

  Design & Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.

  In-Depth Analysis & Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.

  Why Join Us?

  Global Impact – Work in a dynamic, multicultural environment

  Tech & Innovation – Be part of AI-driven and data-focused advancements

  Strategic Influence – Shape the future of customer experience with data-backed decisions

  What We’re Looking For

  • Bachelor’s degree or above
  • 5+ years in data analytics, data science, or related fields
  • Proficiency in SQL, Python, or other programming languages
  • Experience with ETL processes, statistical analysis, and dashboard creation
  • Strong communication & collaboration skills to influence stakeholders
  • Possess experience in the Brazil market, with proficiency in Portuguese, Spanish, English — other LATAM languages are a bonus

  Bonus Points If You Have:

  Experience in the food & service delivery industry

  Strong background in customer experience analytics

  Ready to make an impact? Apply now or share with your network! #DataAnalytics #CustomerExperience #Hiring #BusinessAnalyst #DataScience #TechJobs #JoinUs