Senior IT Technical Customer Support - English Advanced -

Infios; Natal; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading technology and innovation firm in Brazil seeks a Technical Customer Support Specialist. This role demands a BA/BS in Computer Science or a related field and at least 3 years of experience in technical customer support. Ideal candidates will possess strong skills in SQL, cloud services, and warehouse management systems. The company values innovation and inclusion, providing an environment where diverse perspectives are recognized and encouraged. Join us to improve supply chains together.

Qualificações

• 3+ years of technical customer support experience.
• Experience with SQL / Oracle databases and performance tuning.
• Knowledge of cloud infrastructure and services is required.

Conhecimentos

Technical customer support experience

Database queries (SQL / Oracle)

Cloud services (AWS, Azure, OCI, Google)

Strong customer service skills

Analytical and problem-solving skills

Fluency in English

Formação académica

BA / BS Degree in Computer Science, MIS, or equivalent

Ferramentas

Warehouse Management Systems (WMS)

Barcode scanning and RF hardware

Reporting tools (Cognos, Business Objects, SSRS)

Networking equipment (Cisco, WAN / LAN)

Descrição da oferta de emprego

What You Bring To The Team

BA / BS Degree, Computer Science, MIS, or equivalent.

3+ years of technical customer support experience.

Experience in database (SQL / Oracle) queries, stored procedures, and performance tuning.

Knowledge of cloud infrastructure and services (AWS, Azure, Oracle Cloud Infrastructure (OCI), Google, etc.).

Strong customer service skills.

Strong analytical, communication, and problem-solving skills.

Ability to prioritize tasks and self-manage.

Fluency in English. Mandatory

You Are Skilled With And Have Significant Experience With

• Supply chain and distribution industry knowledge and experience.
• Warehouse Management Systems (WMS) expertise in RedPrairie (JDA), Manhattan Associates, SAP- WM, Oracle-WM, Accellos, Infor, etc.
• Barcode scanning and RF hardware (Intermec, LXE, Motorola, Symbol)
• Labeling (Bartender or Loftware) experience a plus
• Reporting (Cognos, Business Objects, SSRS) experience a plus
• Networking (Cisco, WAN / LAN, troubleshooting)

Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal‑opportunity employer and committed to inclusion in the workplace.

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual's unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [e-mail]

This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.