Senior Director, Enterprise Customer Success (Regional VP)

PagerDuty; Brasil; Híbrido; BRL 1.457.000; Tempo integral

Resumo da oferta

A leading digital operations company in Brazil is seeking a highly experienced professional for a customer success role. The ideal candidate will have over 10 years' experience in a consulting or SaaS environment, with a proven track record of advising C-suite executives. The role offers a base salary up to $275,000 along with bonuses, equity, and flexible work arrangements including generous vacation and wellness days.

Serviços

Base salary up to $275,000

Eligible for bonuses and equity

Flexible work arrangements

Generous paid vacation

Paid parental leave

Wellness days

Qualificações

• Minimum of 10 years of experience in a consulting firm or leading services/success organizations in a SaaS company.
• Proven track record of acting as a trusted advisor to C-suite executives in enterprise accounts.
• Ability to communicate effectively and present complex business solutions.

Responsabilidades

• Advocate for customers and ensure they achieve desired outcomes with the company's products.
• Develop and implement customer success strategies to maximize customer lifetime value.
• Lead and mentor a high-performing customer success team.

Conhecimentos

Customer Success

Consulting experience

Effective communication

Data-driven decision making

Formação académica

Four-year degree or equivalent

Ferramentas

Gainsight

Descrição da oferta de emprego

Employer Industry: Digital Operations Management

Why consider this job opportunity

• Base salary up to $275,000
• Eligible for bonuses, commissions, equity, and comprehensive benefits
• Flexible work arrangements in a hybrid workplace
• Opportunity for career advancement and growth within the organization
• Generous paid vacation time along with paid parental leave and wellness days
• Collaborative and supportive work culture that values diversity and inclusion

What to Expect (Job Responsibilities)

• Advocate for customers by understanding their needs and ensuring they achieve desired outcomes with the company's products
• Develop and implement customer success strategies that align with business goals to maximize customer lifetime value
• Lead and mentor a high-performing customer success team, fostering a culture of customer centricity
• Drive customer retention and expansion through upselling and building strong relationships
• Monitor key customer success metrics and use data to inform decision-making and improve processes

What is Required (Qualifications)

• Minimum of 10 years of experience in a consulting firm or leading services/success organizations in a SaaS company
• Proven track record of acting as a trusted advisor to C‑suite executives in enterprise accounts
• Ability to communicate effectively and present complex business solutions
• Experience with Customer Success technologies such as Gainsight to measure impact and effectiveness
• A four‑year degree or equivalent

How to Stand Out (Preferred Qualifications)

• Deep understanding of digital transformation in modern enterprises
• Strong relationships with C‑suite executives globally
• MBA

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