Senior Design Manager — AI Private Banker

Nu; São Paulo; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading financial technology firm in São Paulo seeks a Senior Design Manager to lead a team of designers on an AI-powered private banking project. The role involves shaping the design vision and ensuring alignment with the overall company experience, promoting human-centered design principles. Candidates should have experience in design leadership and AI systems, with strong emphasis on empathy and detail.

Serviços

Opportunity to earn equity at Nu

Medical Insurance

Dental and Vision Insurance

Life Insurance and AD&D

Extended maternity and paternity leaves

Nucleo - Learning platform

NuCare - Mental health program

401K

Health Saving Account

Qualificações

• Experience in building or leading design teams on AI- or data-powered experiences.
• Strong understanding of usability, emotion, trust, and value perception in design.
• Ability to balance strategic thinking with detailed design execution.

Responsabilidades

• Lead a multidisciplinary team of designers and content creators.
• Define and evolve the design vision for the AI private banker.
• Create frameworks for evaluating AI experience quality.

Conhecimentos

Leadership

Systemic Thinking

Empathy

Design Excellence

Descrição da oferta de emprego

About Us

Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the role

We’re building the next evolution of Nubank: an AI-powered private banker that helps millions of people navigate their financial lives with intelligence, empathy, and trust. As Sr Design Manager, you’ll lead a team of designers and writers crafting this experience—shaping how customers interact with our AI advisor, how trust is earned, and how complex insights become simple, actionable, and human. But you’re no longer just building for the AI Private Banker vertical—you’re establishing the foundational experience systems that will power AI across Nubank, while ensuring alignment with the broader Magic App vision (Nubank’s next-generation unified app experience). In this context, you’ll help define the design vision, systems, cultural anchors and rituals that make this product feel unmistakably Nubank: clear, kind, and empowering—bridging product-specific excellence with company-wide coherence.

What you’ll do

• Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience.
• Define and evolve the design north star for the private banker—how it looks, feels, and behaves across touchpoints.
• Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences.
• Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency).
• Coach and grow the team—helping them balance craft excellence with experimentation and speed.
• Drive cross‑functional alignment, ensuring the design voice stays consistent from early prototypes to production.
• Create frameworks for evaluating AI experience quality—usability, emotion, trust, and value perception.

What great looks like

• You’ve built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights).
• You think systemically but care deeply about detail and tone.
• You’re a natural coach—you know how to elevate others’ craft and clarity.
• You balance strategic thinking with the ability to dive deep into design problems.
• You’re comfortable working with uncertainty and helping teams find structure in emerging spaces.
• You advocate for human values in AI—fairness, clarity, empathy—not as slogans but as design principles.

Why this role matters

The private banker represents Nubank’s next chapter: helping people feel in control of their financial journey through intelligence that listens, learns, and guides. Design leadership here means more than building interfaces—it means shaping how AI meets humanity, every day.

Benefits

• Opportunity of earning equity at Nu
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves
• Nucleo - Our learning platform of courses
• NuCare - Our mental health and wellness assistance program
• 401K
• Saving Plans - Health Saving Account and Flexible Spending Account