Senior Customer Support Specialist

Bebeecommunication; Manaus; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A customer service organization in Manaus is seeking a Customer Service Representative to provide exceptional support, manage bookings, and uphold service quality standards. The ideal candidate will possess excellent communication, problem-solving skills, and the ability to multitask in a fast-paced environment. Competitive compensation and growth opportunities offered. This role requires adaptability to scheduling changes and adherence to service level agreements, ensuring client satisfaction and efficient service delivery.

Serviços

Competitive compensation

Opportunities for growth and development

Dynamic work environment

Responsabilidades

• Engage with clients in a professional and enthusiastic manner.
• Offer accurate and helpful information in response to client inquiries.
• Document all interactions clearly and accurately in the Back Office system.
• Respond promptly and precisely to online and email requests.
• Monitor and manage bookings, including reservations and cancellations.
• Escalate issues appropriately following established protocols.
• Maintain high standards of service quality.
• Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Conhecimentos

Excellent communication and interpersonal skills

Strong problem-solving and analytical skills

Able to work in a fast-paced environment

Familiarity with customer relationship management software

Ability to multitask and prioritize tasks effectively

Descrição da oferta de emprego

Customer Service Representative Role Overview This role focuses on providing exceptional support to clients, managing bookings, and maintaining high standards of service quality.

Key Responsibilities

• Engage with clients in a professional and enthusiastic manner, representing the organization with excellence.
• Offer accurate and helpful information in response to client inquiries.
• Document all interactions clearly and accurately in the Back Office system.
• Respond promptly and precisely to online and email requests.
• Monitor and manage bookings, including reservations, special requests, amendments, and cancellations.
• Escalate issues appropriately, following established protocols.
• Maintain high standards of service quality and professionalism.
• Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Policies and Scheduling

• Adhere to all organizational policies and procedures.
• Follow assigned schedules and adapt to changes based on call volume.

Required Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Able to work in a fast-paced environment.
• Familiarity with customer relationship management software.
• Ability to multitask and prioritize tasks effectively.

Benefits

Competitive compensation and opportunities for growth and development, and a dynamic work environment.

Additional Information

We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.