Senior Customer Support Manager - Federal Civil/LEA

Motorola Solutions; Brasil; Teletrabalho; BRL 519.000 - 611.000; Tempo integral

Resumo da oferta

A leading public safety communications company in Brazil seeks an experienced professional to manage Federal Government service contracts. Ideal candidates have at least 5 years of experience in account management and project coordination, along with strong sales and relationship-building skills. Proficiency in Google Suite and Microsoft tools is essential. The role offers a salary up to $113,500, incentive bonuses, and extensive benefits.

Serviços

Comprehensive medical benefits

Generous paid time off

Opportunities for growth and advancement

Collaborative work environment

Qualificações

• 5+ years of experience in LMR, Public Safety, Account Management.
• Successful experience with lifecycle service account management and systems implementation.
• Legal authorization to work in the U.S. indefinitely.

Responsabilidades

• Manage service contracts for Federal Government.
• Cultivate relationships and grow managed service product sales.
• Collaborate with sales teams to enhance customer satisfaction.

Conhecimentos

Account Management

Project Management

Customer Support

Sales Skills

Technical Services Sales

Formação académica

Bachelor's Degree or equivalent experience

Ferramentas

Google Suite

Microsoft Excel

Oracle

Salesforce

Descrição da oferta de emprego

Employer Industry: Public Safety Communications

Why consider this job opportunity:

• Salary up to $113,500
• Incentive bonus plans available
• Comprehensive medical, dental, and vision benefits
• Generous paid time off packages and 10 paid holidays
• Opportunity for career advancement and growth within the organization
• Collaborative work environment that values community and inclusivity

What to Expect (Job Responsibilities):

• Manage Federal Government Land Mobile Radio service contracts to ensure successful service delivery
• Cultivate and develop key relationships while growing managed service product sales within large customer accounts
• Collaborate with sales account management and pre‑sale/post‑sale teams to enhance customer satisfaction and service growth
• Achieve profit and loss goals, including service billings and cost/margin performance
• Forecast and manage applicable accounts while maintaining compliance with contracting requirements

What is Required (Qualifications):

• Bachelor's Degree or 5+ years of experience in LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, or Technical Services Sales with large Government customers or Military experience
• 5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering
• Knowledge and experience utilizing Google Suite and Microsoft business software (e.g., Word, Excel, PowerPoint)
• Ability to utilize Oracle and Salesforce applications effectively
• Legal authorization to work in the U.S. indefinitely is required

How to Stand Out (Preferred Qualifications):

• Knowledge of Motorola RF systems and products
• Experience with US Federal Government contracts performance
• Familiarity with project revenue and margin tracking in Excel
• Ability to learn service products and create compelling proposals
• Strong sales skills in establishing customer relationships and closing service support sales opportunities

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