Senior CRM Business Analyst

IQVIA LLC; São Paulo; Remote; BRL 180,000 - 300,000; Full time

Job summary

IQVIA is seeking a Senior CRM Business Analyst (Life Sciences) to lead workshops, gather and translate requirements, and advise on CRM and Speaker Bureau implementations for global pharmaceutical clients. You will collaborate with delivery, product, and technology teams, while ensuring adoption and change management success.

This fully remote role supports U.S.-based clients with occasional travel to client sites as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Extensive experience as a Business Analyst, Functional Consultant, or Solution Consultant.
• Strong client-facing consulting experience with pharmaceutical or life sciences organizations.

Responsibilities

• Lead client workshops, discovery sessions, and business process discussions.
• Act as a trusted advisor during CRM and Speaker Bureau implementations.
• Analyze business challenges and recommend industry best practices and solution approaches.
• Gather, document, and validate business and functional requirements.
• Translate business needs into functional specifications for technical teams.
• Support solution design, configuration discussions, testing, and deployment activities.
• Collaborate with cross-functional teams across delivery, product, and technology organizations.
• Facilitate stakeholder meetings and executive-level discussions.
• Support UAT, issue resolution, and change management activities.

Skills

Veeva CRM

Salesforce

OCE

Speaker Bureau

Workshops facilitation

Requirements gathering

Client-facing communication

English fluency

Pharma industry knowledge

Education

Bachelor's degree or equivalent

Tools

Veeva CRM

Salesforce

OCE

Job description

Senior CRM Business Analyst (Life Sciences) Overview Join a team that supports leading pharmaceutical and life sciences organizations across the U.S. by delivering CRM and Speaker Bureau solutions that enable commercial excellence and engagement with healthcare professionals. This role combines business analysis, consulting, and solution expertise. You will work directly with clients to understand their business needs, lead workshops, recommend best practices, and support implementations across platforms such as Veeva, Salesforce, OCE, and Speaker Bureau applications. We are seeking a highly experienced professional who brings deep industry knowledge and can serve as a trusted advisor throughout the implementation lifecycle.

Key Responsibilities

• Lead client workshops, discovery sessions, and business process discussions.
• Act as a trusted advisor during CRM and Speaker Bureau implementations.
• Analyze business challenges and recommend industry best practices and solution approaches.
• Gather, document, and validate business and functional requirements.
• Translate business needs into functional specifications for technical teams.
• Support solution design, configuration discussions, testing, and deployment activities.
• Partner closely with clients throughout implementation projects to ensure successful adoption.
• Facilitate stakeholder meetings and executive-level discussions.
• Support User Acceptance Testing (UAT), issue resolution, and change management activities.
• Collaborate with cross-functional teams across delivery, product, and technology organizations.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Extensive experience as a Business Analyst, Functional Consultant, or Solution Consultant.
• Strong expertise in pharmaceutical CRM platforms, including: Veeva CRM Salesforce OCE (Omnichannel Customer Engagement) Similar life sciences CRM ecosystems Experience supporting Speaker Bureau business processes and related applications.
• Strong client-facing consulting experience with pharmaceutical or life sciences organizations.
• Proven ability to lead workshops, discovery sessions, and stakeholder discussions.
• Experience gathering and translating business requirements into functional solutions.
• Excellent verbal and written communication skills in English.
• Strong presentation and stakeholder management skills.

Preferred Qualifications

• 10+ years of experience supporting CRM and/or Speaker Bureau solutions.
• Experience implementing life sciences commercial systems and platforms.
• Deep understanding of pharmaceutical field force, medical affairs, and commercial operations processes.
• Experience advising clients on business process optimization and industry best practices.
• Experience working across multiple CRM platforms and integrating business processes between systems.
• Previous consulting or professional services experience.

Additional Information

• Supports U.S.-based pharmaceutical and life sciences clients.
• Occasional travel to customer locations may be required for workshops and project activities.
• Fully remote role within approved hiring locations.
• Successful candidates must be comfortable working in highly visible, client-facing environments and engaging directly with senior business stakeholders.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.