Senior Account Manager

Bebeefinancial; Niterói; Híbrido; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A financial services institution in Niterói seeks a Student Financial Coordinator to provide guidance to students on financial matters. The role involves responding to inquiries, conducting account reviews, and educating students on billing and registration policies. Candidates should possess strong communication, customer service, and problem-solving skills. A Bachelor's degree is preferred. Benefits include a competitive salary, medical insurance, and flexible work arrangements.

Serviços

Competitive salary

403(b) with company match

Medical, dental, and vision insurance

Mental health support

Paid time off

Tuition reimbursement

Qualificações

• Strong communication and customer service experience.
• Problem-solving skills and ability to support adult learners.
• Experience in interpreting account activity and resolving discrepancies.

Responsabilidades

• Serve as a primary point of contact for students for financial inquiries.
• Conduct student account reviews to identify discrepancies.
• Educate students on billing policies and financial aid procedures.

Conhecimentos

Empathetic support

Communication skills

Problem-solving

Customer service

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

About the Role

The Student Financial Coordinator is a key position that provides expert guidance and support to students on financial matters. This role serves as a frontline point of contact for students, offering clear and accurate information on charges, deadlines, holds, and financial processes.

Main Responsibilities

• Serve as a primary point of contact for students, responding to financial inquiries via phone, email, in person, and during some nontraditional hours.
• Conduct comprehensive student account reviews and identify discrepancies.
• Liaise with Cashiering, Bursar Systems, Registrar, Auxiliary Services, and Financial Aid to resolve billing issues and ensure accurate updates.
• Educate students on billing policies, deadlines, payment options, and the financial implications of academic actions.
• Document interactions, maintain accurate case notes, and ensure timely account resolution.
• Provide high-quality, empathetic guidance to support student persistence and financial clarity.

Key Skills and Qualifications

• Able to deliver patient, empathetic, and solution-oriented support.
• Identifies issues, interprets account activity, and determines appropriate next steps.
• Clear, concise, and professional written and verbal communication across multiple channels.
• Works effectively with cross-functional offices to resolve discrepancies and support accurate billing.
• Ensures accuracy in account reviews, documentation, and follow-through.
• Comfort working in a fast-paced environment and supporting evening or nontraditional service hours.
• Ability to understand and communicate institutional billing, financial aid, and registration policies.

Benefits and Requirements

This role requires strong communication, customer service experience, problem-solving skills, and the ability to support adult learners. A Bachelor's degree is preferred, but an equivalent combination of education and directly related experience may be considered.

Working at Our Institution

We prioritize well-being and professional growth, offering competitive salary, 403(b) with company match, comprehensive medical, dental, and vision insurance, plus mental health support. We also provide PTO, paid holidays, flexible work arrangements, ongoing training, tuition reimbursement, and career advancement paths.