Scheduler / Dispatch (South America)

Scalesource; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading logistics company is looking for a Dispatcher to coordinate field operations and ensure efficient scheduling of service technicians. This remote role requires excellent organizational skills and the ability to manage multiple tasks. The ideal candidate should have at least 2 years of dispatch experience and be proficient in scheduling tools. Strong communication in English is essential, and familiarity with CRM software is a plus. Competitive salary offered.

Qualificações

• 2+ years of experience in dispatching, scheduling, or coordination roles.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Detail-oriented with strong follow-up skills.

Responsabilidades

• Schedule and dispatch service technicians based on customer needs.
• Monitor daily routes for efficiency and timely completion.
• Communicate with field teams and customers about appointments.
• Track technician progress and resolve scheduling conflicts.
• Maintain accurate records of work orders and schedules.
• Collaborate with operations and customer service teams.

Conhecimentos

Strong organizational skills

Multitasking

Verbal and written communication in English

Problem-solving abilities

Formação académica

High school diploma or equivalent

Bachelor’s degree preferred

Ferramentas

Scheduling tools

CRM or field service software

Spreadsheets

Descrição da oferta de emprego

Job Title: Dispatcher

Location: Remote (LATAM-based candidates welcome)

Type: Full-Time

Salary: USD $1,200/month

About the Role

We’re seeking a Dispatcher to coordinate daily field operations, ensuring that service technicians are efficiently scheduled, routes are optimized, and customer requests are handled promptly and professionally.

This role is key to maintaining smooth communication between customers, field teams, and operations management. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment where accuracy and responsiveness are essential.

Responsibilities

• Schedule and dispatch service technicians based on customer needs, location, and availability.
• Monitor daily routes to ensure efficiency and timely service completion.
• Communicate with field teams and customers to confirm appointments, updates, or reschedules.
• Manage inbound and outbound calls, emails, and messages related to service coordination.
• Track technician progress throughout the day and resolve scheduling conflicts as needed.
• Maintain accurate records of work orders, schedules, and service status in internal systems.
• Collaborate with operations and customer service teams to ensure excellent client experiences.
• Identify recurring scheduling issues and recommend improvements to optimize workflow.

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• 2+ years of experience in dispatching, scheduling, or coordination roles.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication in English.
• Proficiency with scheduling tools, spreadsheets, and CRM or field service software.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Detail-oriented with strong follow-up and problem-solving abilities.

Preferred Qualifications

• Experience in field service, maintenance, or franchise-based operations.
• Familiarity with route optimization software or dispatch systems.
• Bilingual (English/Spanish) preferred.
• Customer service background is a plus.