Salesforce Developer ID85155

AgileEngine; Rio de Janeiro; Presencial; BRL 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth without limits

Competitive compensation

Flexibility: 100% remote with flexible

Meaningful, modern projects

Collaborative culture

Well-being & support

Resumo da oferta

AgileEngine is seeking a Senior/Lead Salesforce Developer to own high-scale post-sales platforms and AI-enabled workflows. You will work in US Central Time, building modern solutions with Apex and LWC, enhancing Service Cloud features, and supporting Aura/Visualforce components.

You will collaborate across engineering streams, own incident management, and contribute to monitoring and observability. This role offers remote work with flexible hours and opportunities to impact global brands.

Qualificações

• 4+ years of experience in Salesforce Development roles.
• Strong development skills using Apex, LWC, and Flows.
• Service Cloud, Salesforce integrations, and Omnichannel.
• Hands-on experience with production Salesforce support and troubleshooting.
• Proven ability in operational/incident ownership, monitoring, and incident management.
• Upper-intermediate English level.

Responsabilidades

• Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
• Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
• Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Conhecimentos

Salesforce Development

Apex

LWC

Flows

Service Cloud

Integrations

Omnichannel

Incident Management

English (Upper-Intermediate)

Descrição da oferta de emprego

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

Why join us

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

About the role

We are looking for a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features (like Omni-Channel and telephony), and balance innovation with stability by supporting existing Aura/Visualforce components.

What you will do

• Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
• Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
• Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Must haves

• 4+ years of experience in Salesforce Development roles.
• Strong development skills using Apex, LWC, and Flows.
• Service Cloud, Salesforce integrations, and Omnichannel.
• Hands-on experience with production Salesforce support and troubleshooting.
• Proven ability in operational/incident ownership, monitoring, and incident management.
• Upper-intermediate English level.

Nice to haves

• Experience with complex routing/orchestration.
• Data Integrations: Specifically integrating Salesforce → Snowflake.
• DFR-like experience and familiarity with other observability/monitoring platforms.
• AI/agentic Salesforce experience.

Perks and benefits

• Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
• Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
• Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
• Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
• Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
• Well-being & support: access local well-being programs and people-focused support tailored to your location