Sales Operations Specialist/Sr Analyst - Partner & Customer

Dassault Systèmes; São Paulo; Híbrido; BRL 100.000 - 150.000; Tempo integral

Resumo da oferta

A leading technology firm in São Paulo is seeking a Sales Operations Specialist to enhance sales processes and partner collaboration. This hybrid role involves technical troubleshooting, pipeline analysis, and strategic initiatives to improve operational efficiency. The ideal candidate has a Bachelor's degree, at least 2 years of relevant experience, and strong analytical and communication skills. Proficiency in Portuguese and English is required, with Spanish preferred. Join us to shape the future of sales in LATAM markets!

Serviços

Inclusive workplace culture

Opportunity for professional growth

Qualificações

• Minimum 2 years’ experience in sales operations or related roles.
• Hands-on experience with CRM/ERP systems and data platforms.
• Experience developing training content and conducting onboarding.

Responsabilidades

• Act as first-line sales support specialist to resolve issues.
• Administer and optimize partner portals for accurate access.
• Analyze partner pipeline performance and recommend actions.

Conhecimentos

Technical troubleshooting

Customer support excellence

Analytical mindset

Communication skills

Problem-solving skills

Formação académica

Bachelor’s degree in Business Administration or related field

Ferramentas

CRM/ERP systems

Data management platforms

Process automation tools

Descrição da oferta de emprego

Role Description & Responsibilities
Join the Americas Sales Operations team to ensure seamless execution of sales processes while providing comprehensive support to internal teams and external partners. This hybrid role is based in our São Paulo office and is not eligible for remote arrangements. You will focus on technical troubleshooting, strategic partner collaboration, and development of locally relevant initiatives to enhance overall sales effectiveness across LATAM markets.

Act as a key liaison between sales teams, partners, and customers to resolve operational challenges, improve pipeline efficiency, and maximize business opportunities.

Key responsibilities include:

• Serve as first-line sales support specialist, troubleshooting and resolving complex issues with appropriate escalation protocols.
• Administer and optimize partner portals, ensuring accurate access to pricing, product information, and promotional materials.
• Analyze partner pipeline performance, identify bottlenecks, and recommend strategic actions to accelerate deal closure.
• Collaborate with channel partners on joint sales strategies, providing data-driven insights on co-selling opportunities.
• Develop and deliver onboarding and training materials on CRM/ERP tools and core sales processes.
• Ensure compliance with sales policies, territory management, and accurate CRM opportunity tracking.
• Monitor LATAM market trends and design targeted, locally relevant sales campaigns and initiatives.
• Support customer reactivation programs, building engagement strategies for inactive accounts.
• Bachelor’s degree in Business Administration, Communications, or related field.
• Minimum 2 years’ experience in sales operations, customer success, or partner-facing analytical roles.
• Hands-on experience with CRM/ERP systems, data management platforms, and process automation tools.
• Proven experience developing training content and conducting onboarding sessions.
• Strong communication skills; Portuguese and English required, Spanish preferred.
• Analytical mindset with ability to interpret sales data into actionable insights.
• Problem-solving skills in fast-paced support environments and a strong customer-centric mindset.

Core competencies:

• Technical troubleshooting & customer support excellence
• Partner relationship management & collaboration
• Analytical reporting & data interpretation
• Process-oriented mindset & continuous improvement
• Initiative and accountability in dynamic environments
• Team collaboration and cross-functional partnership

Work arrangement

This position is hybrid, based at our São Paulo office. The role requires regular on-site presence to collaborate with internal teams and external partners. Full remote is not an option.

Shape your career with 3DS! #WeAre3DS

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Dassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!

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