Sales Enablement Expert

Concentrix; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer service company in São Paulo is looking for a Sales Enablement Expert to supervise and mentor a team of associates. This role focuses on coaching and developing team performance to meet key performance metrics. Qualified candidates should have strong communication skills and experience in sales and marketing. The ideal candidate has an associate's degree and relevant management experience. This position requires effective leadership and the ability to work under pressure.

Qualificações

• 1-2 years of experience in sales, B2B desirable.
• 1-2 years of experience in marketing or digital advertising.
• 4-6 years of experience with at least one year of Progressive Management Experience.

Responsabilidades

• Lead team members and foster their professional development.
• Coach direct reports to ensure performance metrics are achieved.
• Identify performance-related issues and implement corrective actions.
• Ensure service delivery meets contractual KPIs and financial expectations.
• Manage team metrics and retention goals.

Conhecimentos

English proficiency at a C1 level

Strong communication skills, both written and verbal

Ability to lead team in multi-tasking and prioritization

Mentoring and coaching skills

Work well under pressure

Formação académica

Associate's degree in a related field

Descrição da oferta de emprego

The Sales Enablement Expert is responsible for the day-to-day supervision and serves as a mentor and coach to a group of associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.

Key qualifications

• English proficiency at a C1 level.
• 1-2 years of experience in sales (B2B desirable)
• 1-2 years of experience in marketing / digital advertising
• Associate's degree in a related field with four to six years of experience (with at least one year of Progressive Management Experience)

preferred

• Strong communication skills, both written and verbal
• Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
• Demonstrated ability to mentor, coach, and provide direction to a team of employees
• Work well under pressure and follow through on items to completion

Essential Functions / Core Responsibilities

• Lead Team Members, foster their professional development and growth via effective coaching and communication, and promote teamwork and cooperation
• Coach direct reports on their performance regularly to ensure performance metrics are achieved
• Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
• Communicate expectations to employees and provide timely updates and changes
• Provide subject matter expertise in handling escalated customer calls as needed
• Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Complete shift-wide projects that aim to increase productivity, quality or other KPI
• Promote the Company's values through both behavior and attitude, including being an advocate for your team members