Sales Coordinator Lead Catcher, Brazil

Marriott Hotels Resorts; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading hotel chain seeks a Lead Catcher to support the Global Sales Team by managing lead entry and coordination. The candidate must have strong communication skills and proficient computer abilities, alongside a high school diploma or equivalent. Ideally, candidates will hold an Associate Degree and have experience in sales or customer service. Bilingual in Portuguese or Spanish and English is required. This full-time role offers the chance to work in a dynamic environment, ensuring support for various sales initiatives.

Qualificações

• High School diploma or equivalent required.
• Associate Degree (AA) from 2-year college and/or two to three years of related experience or training preferred.
• Experience with data entry.
• Spanish or Portuguese and English language both written and spoken required.
• Proficient computer skills required, including the use of Outlook, Microsoft Word, Microsoft Excel.
• Demonstrated ability to work well as a team.

Responsabilidades

• Manage inbound lead volume from multiple sources.
• Qualify the needs of each request and enter leads into the system.
• Address questions regarding the entry process to ensure data integrity.
• Track monthly production data for submission to Leadership.

Conhecimentos

Sales Experience

Microsoft Office

Customer Service

Hotel Experience

Hospitality Experience

Basic Math

Microsoft Powerpoint

Salesforce

Filing

Project Management Software

Administrative Experience

Sales Support

Formação académica

High School diploma or equivalent

Associate Degree from a 2-year college

Ferramentas

Microsoft Excel

Outlook

Descrição da oferta de emprego

JOB SUMMARY

The Lead Catcher supports the Global Sales Team. They provide the qualification entry sourcing and overall coordination of incoming lead volume for all channels to meet lead entry also act as the primary point of contact for process issues from both internal and external sources.

This position requires contact with both internal and external customers including the Global Sales Team Area / Market / National Sales Team Hotel sales representatives and deployed Account contacts.

Duties require managing daily business operations handling all inquiries regarding lead entry facilitation managing inbound lead volume and communicating process include providing support as directed by the Supervisor concerning job-related functions and completing projects as assigned in a timely manner. Effective communication skills and the ability of effectively managing multiple projects simultaneously are essential in this position.

CANDIDATE PROFILE

Education and Experience

• High School diploma or equivalent required
• Associate Degree (AA) from 2-year college and / or two to three years of related experience or training preferred
• Hotel management training and reservations training preferred
• Experience with data entry
• Prior experience as Sales Assistant Sales Coordinator or Sales Merchandiser
• Spanish or Portuguese and English language both written and spoken required
• Previous experience in a call / sales center environment preferred
• Proficient computer skills required including the use of Outlook Microsoft Word Microsoft Excel etc.
• Previous experience in Data Entry preferred
• Strong typing skills
• Knowledge of Marriott brands business strategies and culture
• Demonstrated ability to multi-task strong time management and organizational skills
• Demonstrated ability to work well as a team
• Demonstrated ability to be flexible and exercise sound judgment and decision making
• Strong organizational skills
• Exercise consistent customer service / hospitality skills
• Proficient communication skills in both verbal and written form as well as use of proper grammar and punctuation required

CORE WORK ACTIVITIES

• Manage inbound lead volume from multiple sources. Qualify the needs of each request enter and source leads in the system (SFA). Send opportunities directly to inactive properties to ensure timely customer response.
• Accurately track all leads and distribution.
• Enter and update SFA with new or updated contact and / or account information.
• Address questions regarding the entry process to ensure data integrity.
• Handle incoming requests with proper etiquette and address the questions and concerns effectively or direct the inquiry to the appropriate person. Follow up whenever necessary.
• Escalate issues as needed to Leadership.
• Track monthly production data for submission to Leadership.
• Stay informed and keeps Leadership informed of all office activities and schedules.
• Provide additional support as workload allows. Complete other projects / reports as required or assigned.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and / or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer / stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles abilities motivations and / or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and / or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
• Mathematical Reasoning - Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Key Skills

• Sales Experience
• Microsoft Office
• Customer Service
• Hotel Experience
• Hospitality Experience
• Basic Math
• Microsoft Powerpoint
• Salesforce
• Filing
• Project Management Software
• Administrative Experience
• Sales Support

Employment Type: Full-Time

Experience: years

Vacancy: 1