Role Overview
We are seeking an organised, confident, and proactive individual to support our sales department in project coordination from start to finish.
This role ensures seamless transition of sales opportunities into well‑coordinated projects—managing communication, documentation, scheduling, and follow‑ups while supporting both clients and internal teams.
Key Responsibilities
- Sales Support & Opportunity Management: Assist sales representatives by coordinating all project details from inquiry to proposal. Prepare quotes, proposals, supporting documents, and client communications. Review project scopes to ensure clarity, accuracy, and completeness. Track sales pipeline activities and follow‑ups through CRM.
- Project Coordination & Scheduling: Develop project timelines, schedules, and task lists. Coordinate with operations, technicians, vendors, and subcontractors. Monitor project progress and proactively resolve delays. Ensure materials, equipment, and resources are prepared on time.
- Communication & Client Coordination: Provide clear updates to clients regarding project status, schedules, and next steps. Translate technical details into simple, understandable information. Maintain positive client relationships and support repeat business. Act as the communication link between sales, operations, vendors, and clients.
- Documentation & Organisation: Organise and maintain all project files, documentation, and communication history. Prepare change orders, reports, close‑out packages, and audit‑ready records. Ensure all documents meet quality and compliance standards.
- Financial & Administrative Support: Assist with budgeting, cost estimates, procurement, and tracking expenses. Review vendor pricing, purchase orders, and order confirmations. Support sales in controlling project profitability and margins.
- Risk Management & Problem Solving: Identify inconsistencies in scopes, drawings, or client requirements. Flag risks early and recommend solutions before issues impact the project. Resolve conflicts or misalignment between teams or contractors.
- Leadership & Ownership: Take initiative and make decisions independently when needed. Keep team members accountable for deadlines and deliverables. Maintain a high‑standard workflow with strong attention to detail.
Requirements and Qualifications
- Experience in project coordination, sales coordination, or operations support.
- Background in quoting, preparing proposals, or reviewing scopes of work.
- Strong decision‑maker who can work independently and confidently.
- Excellent verbal and written communication skills.
- High‑level organisational skills with the ability to manage multiple active tasks.
- Strong experience using office software and CRM systems.
Why You Will Thrive Here
- 100% remote role with stable weekday schedule.
- Work with a respected security and automation provider in North America.
- Growth‑focused environment with opportunity to advance.
- Supportive leadership and well‑defined workflows.
- Competitive compensation and benefits.