Sales And Customer Service Enablement Specialist

The / Studio; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A global design studio is seeking a Sales and Customer Service Enablement Specialist to enhance customer engagement and support sales teams. This fully remote role entails leveraging data to refine processes and training methods. The ideal candidate has at least 2 years of experience with Hubspot or Salesforce and excels in creating sales playbooks. Strong communication skills and a customer-centric approach are essential for success in this dynamic environment.

Qualificações

• Minimum 2 years experience with Hubspot or Salesforce required.
• Able to work with different stakeholders within the organization.
• Detail-oriented with a propensity to identify vulnerabilities.

Responsabilidades

• Set up sales, marketing and customer service flows in Hubspot.
• Listen to calls and provide feedback to improve processes.
• Monitor data from sales and customer service teams.

Conhecimentos

Sales enablement experience

Hubspot experience

Sales playbook creation

Customer-centric mindset

Excellent communication skills

Ferramentas

Hubspot

Salesforce

Descrição da oferta de emprego

About Us

At The / Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products.

We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems.

By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment.

Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia / Pacific.

Remote Work

• fully remote
• working platform so that we can attract the world's best talent.
• All roles at The / Studio are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!

The Role

We're looking for a Sales and Customer Service Enablement Specialist to join the team during this exciting time!

This individual will have a positive impact to our sales and customer experience teams by leveraging data to improve processes and to ensure that they are well-equipped to engage with prospects and customers effectively.

What You'll Do

• Set up sales, marketing and customer service flows in Hubspot
• Work across different departments and make sure the user experience is consistent
• Listen to calls and provide feedback to sales leaders on how team can improve
• Listen to customer service calls and provide feedback for how team can improve
• Maintain and update sales playbook
• Work with CEO, sales, customer support on coming up with innovative ideas to improve our work flows
• Monitor the data from the sales and customer service team to ensure that we are being the most customer centric business in the world and also maintaining efficiency
• Provide training to the team on our various tools
• Find outbound lists for the sales team

About You

• Previous experience in sales enablement or similar role, preferably in a startup environment
• Minimum 2 years experience with Hubspot or Salesforce required
• Experience creating sales playbooks and training materials
• Able to work with different stakeholders within the organization at all levels
• Detail-oriented with a propensity to identify vulnerabilities and potential points of failure
• Extremely reliable and able to work with mínimal supervision
• Driven and motivated to overachieve and deliver exceptional performance
• Possesses unwavering integrity and dedication to the quality of results
• Able to work with different members of the organization at all levels
• Fluency in articulating thoughts and processes both verbal and written, especially for training purposes
• Customer-centric mindset
• Thrives in a fast past environment with high volumes of leads
• Has experience assisting a sales team of at least 10 reps
• Comfortable with voicing concerns, objective analysis, and creative ideas
• Active Listener, Attentive, Exceptional Communication & Comprehension Skills
• Fluent in English

The / Studio's Company Values

• Intellectually curious
• possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to 'get to the bottom of things' if they see something not quite right
• Self-motivated
• with a meaningful reason to deliver excellence
• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team
• Radical candor
• Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable
• Operates with a level of urgency
• values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment
• Natural customer centricity
• has an affinity to always start their train of thought or analysis with the customer's perspective, bias towards talking to the customer to understand them
• Results-driven
• focuses on achieving and exceeding measurable objectives

Our Typical Hiring Process

• Initial Chat with Global Recruiter
• Hiring Manager Interview
• Assessment / Case Study - if applicable
• Final Interview

The / Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds.

Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics.

We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.