Safety Onboarding Operation Manager

Didi; São Paulo; Hybrid; BRL 180,000 - 240,000; Full time

Job summary

DiDi Brazil is seeking a Safety Onboarding Operations Manager to lead onboarding and safety initiatives across Mobility and Food services. You will collaborate with internal teams and external partners to identify opportunities, develop scalable controls, and drive projects from strategy through implementation.

The ideal candidate has 5+ years in risk/operations, strong data skills, and advanced English. The role requires a bachelor’s degree and deals with Brazilian regulatory requirements in a

Qualifications

• 5+ years of experience in risk management, operations, strategy, or related areas.
• Strong analytical, problem-solving and communication skills.
• Advanced English; ability to collaborate with international teams.
• Bachelor’s degree in Business, Engineering, Economics, Public Administration, Law or related field.

Responsibilities

• Lead onboarding and safety initiatives across DiDi’s Mobility and Food businesses in Brazil.
• Identify vulnerabilities in the onboarding journey and develop scalable controls.
• Build relationships with Brazilian government entities and external partners.
• Collaborate with Product, Operations, Safety, Legal, Compliance, Government Affairs, and Data teams.
• Lead projects from problem identification to implementation and impact evaluation.
• Define and monitor onboarding, fraud, operational, and conversion metrics.

Skills

Risk management

Operations

Strategy

Data analysis

Stakeholder management

Education

Bachelor’s degree

Tools

SQL

Job description

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

The Brazil Mobility & Food Onboarding team is responsible for building safe, efficient, and scalable onboarding experiences for drivers, couriers, and other platform partners.

We are looking for a Safety Onboarding Operations Manager to lead strategic initiatives that strengthen our onboarding processes, address emerging risks, and support the sustainable growth of the business. In this role, you will collaborate with internal stakeholders and external partners to identify opportunities, develop solutions, and drive projects from strategy through implementation. The ideal candidate combines strong project and stakeholder management skills with an analytical and risk-oriented mindset.

Role Responsibilities

• Lead onboarding and safety initiatives across DiDi’s Mobility and Food businesses in Brazil.
• Identify vulnerabilities throughout the onboarding journey and develop scalable controls to prevent identity theft, document fraud, account misuse, and other fraudulent activities.
• Build and maintain relationships with Brazilian government entities, and other external partners or vendors.
• Partner with Product, Operations, Safety, Legal, Compliance, Government Affairs, and Data teams to design and implement onboarding solutions that balance safety, user experience, regulatory requirements, and business growth.
• Lead projects from problem identification and business-case development through solution design, implementation, and impact evaluation.
• Define and monitor key onboarding, fraud, operational, and conversion metrics to identify trends and improvement opportunities.
• Ensure that onboarding processes comply with Brazilian regulations, including applicable privacy and data-protection requirements.
• Prepare clear recommendations and communicate project progress, risks, and results to senior stakeholders.
• Support the development of team capabilities by sharing knowledge, establishing best practices, and promoting structured, data-driven decision-making.

Role Qualifications

• At least 5 years of relevant experience in risk management, operations, strategy, or related areas, preferably within technology area.
• Proven experience leading complex, cross-functional projects and influencing stakeholders at different levels of an organization.
• Basic SQL skills and the ability to use data to identify trends, evaluate risks, and measure business impact.
• Experience identifying emerging risks, conducting research and analysis, and translating insights into practical business actions.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.
• Advanced English, with the ability to collaborate effectively with international teams.
• The ability to operate in a fast-paced environment, manage multiple priorities, and turn ambiguous problems into structured action plans.
• A bachelor’s degree in Business, Engineering, Economics, Public Administration, Law or another relevant field.
• Experience working with Brazilian government entities, and public-sector partners.
• Knowledge of the Brazilian regulatory environment and general data-protection principles is considered a plus.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms