RPG Gaming Customer Support Representative (Email with English)

CustomerUmbrella; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading gaming support company is seeking a full-time Email - RPG Gaming Customer Support Representative. This role requires knowledge of RPG games and customer support experience. Responsibilities include answering player inquiries via email, troubleshooting, and providing technical solutions. Join a young, international team and enjoy competitive salaries, bonuses, and paid training. Work remotely with flexible schedules, ensuring a stimulating work environment.

Serviços

Competitive salary

20 paid days off

7 weeks of paid training

Internal company bonuses

Qualificações

• Previous experience in the Customer Support field is required.
• Must speak and write professional English.
• Knowledge in Email Etiquette is necessary.
• must have a stable internet connection.
• Understanding of computer systems and software.

Responsabilidades

• Answering players' questions via Email only.
• Helping resolve player issues and guiding them.
• Providing technical solutions and troubleshooting.

Conhecimentos

Customer Support experience

Professional English communication

Computer skills

RPG Games knowledge

Fast and accurate keyboard writing speed

Descrição da oferta de emprego

We are looking for a Email - RPG Gaming Customer Support Representative (FULL-TIME REMOTE JOB) At Customer Umbrella, we help people one caring interaction at a time – that includes you! Join us and you will shine with us as a Customer Service Representative. Now hiring for fully remote Work from Home position!

Requirements :

You love playing Games!

Candidates should have previous experience in the Customer Support field

Must speak and write professional English

Knowledge in Email Etiquette

Personal Computer or Laptop with a Stable Internet Connection.

Minimum requirements - Windows : 15.6" AMD Ryzen 7 5800U, 1,9-4,4 GHZ / AMD Radeon Vega 8 / 32GB / SSD - 512GB

You enjoy use and understand computer systems.

Computer skills, fast and accurate keyboard writing speed

Un-Interrupted Electricity and or UPS(power backup)

RPG Games knowledge, Mobile Gaming, PC Gaming, Console Gaming, E-sports Knowledge is a must.

Enjoy working with people

Work with us and you'll enjoy :

Work with a young, international team

Competitive salary with a fair chance of promotion

Internal Company Bonuses

20 Paid days off (vacation)

7 weeks of Paid training (Mon-Friday business hours GMT+2 Time Zone)

Schedule : 24 / 7 Coverage – 5 working days a week / 2 days off, 8.5 hours working shifts

Shifts 02 : 00 - 10 : 30 (Night) GMT+2 Time Zone (21 : 00PM - 5 : 30AM BRT)

Job Description :

Answering players questions via Email only.

Helping resolving player issues and guiding them to the right answers.

Troubleshooting and providing technical solutions

Working, Training, and communicating with the teams in English.

Fully Remote