Revenue Coordinator Cluster

Hilton Worldwide, Inc.; Rio de Janeiro; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global hospitality company in Rio de Janeiro is seeking a Revenue Coordinator to support the Sales team in developing leads and managing customer inquiries. The ideal candidate has strong organizational skills, a positive attitude, and a commitment to high-quality customer service. Responsibilities include coordinating services, identifying sales opportunities, and resolving any service issues to ensure customer satisfaction.

Qualificações

• Minimum of 2 years in an administrative role.

Responsabilidades

• Provide full support and coordination services to the Revenue Team.
• Understand fully hotel products and operations.
• Identify new contacts and develop sales leads.
• Respond to sales opportunities to maximise revenue.
• Seek opportunities to increase sales and conversions.
• Prepare various reports as required.
• Monitor Guest satisfaction and resolve service issues.

Conhecimentos

Excellent organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Descrição da oferta de emprego

Job Description - Revenue Coordinator Cluster (HOT0C2IA)

Job Description

Job Number

Revenue Coordinator Cluster (HOT0C2IA)

Work Locations

Hilton Copacabana Rio de Janeiro Av. Atlântica, 1020 - Copacabana Rio de Janeiro 22010-000

A Revenue Coordinator supports, from administrative and customer service perspectives, the Sales team to develop leads and respond to enquiries and opportunities.

What will I be doing?

As Revenue Coordinator, you support, from administrative and customer service perspectives, the Sales team to develop leads and respond to enquiries and opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide full support and coordination services to the Revenue Team
• Understand fully hotel products and operations
• Identify new contacts and develop sales leads
• Respond to sales opportunities in order to maximise revenue
• Seek opportunities, specifically up-selling opportunities, to increase sales and conversions within the Team
• Prepare various reports as and when required
• Monitor Guest and customer satisfaction and resolve any service issues to ensure future business

What are we looking for?

A Revenue Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills

It would be advantageous in this position for you to demonstrate a minimum of 2 years in an administrative role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!