Recepcionista Bilíngue

Hilton Worldwide, Inc.; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma renomada empresa de hospitalidade em São Paulo está buscando um Recepcionista Bilíngue. O candidato ideal deve ter experiência em atendimento ao cliente e uma atitude positiva. O trabalho envolve recepção de hóspedes, maximização da ocupação e suporte em várias tarefas administrativas. É uma excelente oportunidade para quem procura desenvolver a carreira em um ambiente dinâmico e de alto padrão.

Qualificações

• Experiência prévia em um setor focado no cliente.
• Capacidade de trabalhar de forma independente e em equipe.
• Conhecimento competente em níveis de TI.

Responsabilidades

• Atender a consultas de hóspedes de forma eficiente.
• Assegurar uma experiência de recepção eficiente.
• Demonstrar alto nível de atendimento ao cliente.

Conhecimentos

Atitude positiva e boas habilidades de comunicação

Compromisso em fornecer alto nível de atendimento ao cliente

Padrões de apresentação excelentes

Capacidade de multitarefas

Profissionalismo com ênfase em hospitalidade

Descrição da oferta de emprego

Job Description

Recepcionista Bilíngue Job Number: HOT0C2TP

Work Locations

Hilton Sao Paulo Morumbi
Av. das Nacoes Unidas, 12901
Sao Paulo 04578-000

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, providing services that contribute to an exceptional experience for guests from check‑in through check‑out. You will influence first impressions and perform the following tasks to the highest standards:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Ensure an efficient reception experience for guests, including check‑in/out, and complete audit procedures as required
• Keep the Guest Service Manager fully aware of any relevant feedback from guests or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required, and assist with the night team’s training and development efforts
• Show knowledge of hotel room categories, rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Follow correct procedures regarding acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

What are we looking for?

Guest Service Agents serving Hilton brands work on behalf of guests and with other team members. To succeed, you should have the following attitudes, behaviours, skills, and values:

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi‑task while maintaining a positive attitude when working with a guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!