Quality Assurance Specialist Brazil

Domu Technology Inc.; Guarulhos; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Domu.ai is seeking a Quality Assurance Specialist in São Paulo to join our operations team. You will listen to real conversations handled by our AI agents, score them against clear quality criteria, and ensure only high-caliber interactions reach clients.

You will identify compliance and tone issues, flag risks, and work with engineers to implement fixes. If you love detail, pattern-spotting, and delivering measurable improvements for Fortune 500 banks and insurers, this is your path.

Qualificações

• Must be able to listen to real conversations and score against criteria.
• Identify compliance risks, tone issues, and failed conversations.
• Own the improvement process and follow up until fixes ship.

Responsabilidades

• Listen to live calls and score them against clear quality criteria.
• Flag issues to enable engineers and scale with clients.
• Translate vague feedback into actionable findings and drive fixes to production.

Conhecimentos

Attention to detail

Pattern spotting

Quality assurance

Descrição da oferta de emprego

At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US and Brazil.

The role

You will be an essential member of our operations team, focused on making sure every call our AI agents handle meets the bar our enterprise clients expect. You'll listen to real conversations, catch what's off, and turn what you hear into concrete improvements.

If you're energized by detail, pattern-spotting and driving tangible results, this is your opportunity to grow, work with the largest banks in Brazil and the US, and be the engine that keeps our quality ahead of anyone else in the market.

• Own the Quality Bar: You are the crucial link between what our agents say on live calls and what our clients experience. Your mission is simple: listen to calls every day, score them against clear criteria, and make sure nothing subpar reaches a customer twice.
• The Ears of the Operation: You'll be the trusted source of truth on how our agents actually perform in production. By flagging compliance risks, tone issues, and failed conversations early, you directly unblock our engineers and give clients the confidence to scale with us.
• The Ultimate Owner: You don't wait for tasks. You spot recurring failure patterns, translate vague "this call felt off" into clear, actionable findings, and relentlessly follow up until the fix ships. You thrive on driving things to completion.

How we work

• We are deeply committed to your professional development. You will be given immediate opportunities to take ownership and the mentorship needed to grow quickly into a senior, high-impact quality leader.
• We're a team built to win in a seriously competitive market and our growth is insane. That means we're constantly running into problems most startups never even dream of seeing. To do that, we need a level of focus, speed, and real craftsmanship that's just not the normal.
• Every single person here feels like this is the absolute best thing they could be doing right now. This isn't about working for the sake of working, it's about being competitive and genuinely loving the challenge.
• Because of this, you'll see us hanging out a lot in the office. We enjoy the work, we love winning, and we like being around each other. Expect to join in on team stuff like gym sessions, runs, dinner/lunch, and Xbox breaks.

Why Domu

1. Small team, high leverage. Your work ships immediately.
2. Real traction. Post-revenue, Fortune 500 customers, 3x monthly growth.
3. Unsolved problems. Real-time voice AI in regulated industries, at scale.
4. We care about doing great work and that's the expectation for each one of us.

About the interview

Interview

1. Conversation with Ana (QA Lead)
2. Call review case (Cami & Ana)
3. Conversation with Cami or Nick (Domu's co-founder)
4. Paid trial