Quality Analyst

Concentrix - CA; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A customer support services company is seeking a Quality Analyst to aid internal and external sales teams by managing administrative tasks. Candidates must be fluent in Brazilian Portuguese and English, and expected to handle customer inquiries, prepare sales documents, and support sales presentations. This full-time position is based in São Paulo.

Qualificações

• Intermediate to advanced knowledge of product and service offerings.
• Experience in providing customer support across multiple channels.
• Ability to prepare quotes, contracts, and respond to RFPs/RFIs.

Responsabilidades

• Provide support to the sales team by handling administrative tasks.
• Maintain documentation and sales tools to aid the sales process.
• Troubleshoot issues and assist customers with product inquiries.

Conhecimentos

Communication skills

Analytical thinking

Problem-solving

Attention to detail

Descrição da oferta de emprego

Job Title: Quality Analyst

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager

Location

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements

Brazilian Portuguese (Required), English (Required), Spanish

Time Type

Full time

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