Program Manager, Middle Mile, Ats - Amazon Transportation Services

Amazon Servicos De Varejo Do Brasil Ltda.; São Paulo; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Amazon Servicos De Varejo Do Brasil Ltda. in São Paulo is seeking a Transportation Manager to lead end-to-end outbound and returns operations, partnering with Fulfillment Centers, 3PCs, and cross-functional teams to deliver on-time, cost-effective delivery promises.

You will analyze metrics, build data-driven improvements, and coordinate with tech and commercial teams to implement solutions that raise service levels and reduce costs.

Qualificações

• Bachelor's degree in a relevant field.
• Experience in program or project management.
• Experience working cross-functionally with tech and non-tech teams.
• Advanced Excel and SQL experience.
• Experience defining and executing program requirements and using data and metrics.
• Business English skills, both verbal and written.

Responsabilidades

• Monitor and analyze end-to-end outbound and returns performance metrics and drive corrective actions across the network.
• Pull and synthesize data from SQL, Excel, and dashboards to create recurring and ad hoc analyses.
• Translate field defects into structured problem statements and ensure resolution is tracked to closure.
• Lead cross-functional initiatives with Fulfillment Centers, Supply Chain, Procurement, Finance, AMZL, and Carrier teams.
• Identify and size improvement opportunities across the network and build the business case to execute them.
• Support demand forecasting and peak planning in partnership with Planning and S&OP teams.
• Prepare and present performance updates and strategic documents for leadership reviews with the right data.
• Partner with central tech and automation teams to translate operational requirements into technology asks.

Conhecimentos

Program management

Cross-functional collaboration

Data-driven decision making

Business English

Stakeholder management

Formação académica

Bachelor's degree

Ferramentas

Excel

SQL

Descrição da oferta de emprego

The Outbound & Returns team within Amazon Transportation Services (ATS) Brazil is seeking a Transportation Manager to help build a world-class logistics operation that consistently delivers the best value proposition for our customers — both external (end customers and carriers) and internal (Fulfillment Centers, Supply Chain, AMZL, and partner teams).

Our team takes a transversal view of the transportation network, identifying and correcting defects end-to-end while uncovering opportunities to improve service levels, reduce cost, and raise the quality of every package we move — on the way out and on the way back. We don't own a single node or a single lane: we own the outcome.

This role requires someone who is as comfortable diving into data to find a root cause as they are influencing a cross-functional team to act on it. You will represent a critical function at the intersection of outbound execution and returns operations, working across Sort Centers, Middle Mile, Last Mile, and 3PC networks to ensure our customer promises are met — every time.

Your Responsibilities:

• Monitor and analyze end-to-end outbound and returns performance metrics (OTA, DEA, EAD, Returns OTA, HUB OTD, cancellation rate), proactively detecting defects and driving corrective actions with the relevant owners across the network;
• Pull and synthesize data from multiple sources (SQL, Excel, internal dashboards) to generate both recurring and ad hoc analyses; build and maintain metrics that expose operational gaps and measure the effectiveness of improvement actions;
• Act as the connective tissue between operational, commercial, and tech teams — translating field-level defects into structured problem statements and ensuring resolution is tracked through to closure;
• Lead and coordinate cross-functional initiatives with Fulfillment Centers, Supply Chain, Procurement, Finance, AMZL, and Carrier teams to address structural gaps in outbound flow and returns processing;
• Identify and size improvement opportunities across the network — whether in capacity allocation, transit time, sort quality, carrier mix, or returns routing — and build the business case to prioritize and execute them;
• Support demand forecasting and peak planning (Prime, Black Friday, seasonal surges) in partnership with Planning and S&OP teams, ensuring capacity is secured and risks are surfaced in advance;
• Prepare and present performance updates, escalation briefs, and strategic documents for MBRs, QBRs, and leadership reviews; ensure the right story is told with the right data;
• Partner with central tech and automation teams to translate operational requirements into technology asks, and champion tooling improvements that reduce manual effort and improve decision quality across the Outbound & Returns operation.

BASIC QUALIFICATIONS

• Bachelor's degree
• Experience in program or project management
• Experience working cross-functionally with tech and non-tech teams
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining and executing program requirements and using data and metrics to determine improvements
• Experience in Business English skills, both verbal and written

PREFERRED QUALIFICATIONS

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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