Product Service Specialist

Caterpillar Brazil; Belo Horizonte; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global heavy machinery company is seeking a Product Service Specialist in Belo Horizonte, Minas Gerais, to resolve hardware and software issues related to Mining Technology. The ideal candidate will possess a Bachelor's degree, experience in troubleshooting technical problems, and effective communication skills. This full-time position requires onsite work and may involve travel. Attractive benefits are included.

Serviços

Medical plan

Dental plan

Medicines reimbursement

Psychological, Legal, Social and Finance Support Program

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group (Young Professional, Women in Networking, LGBTQIA+ support)

Qualificações

• Experience investigating, troubleshooting, and diagnosing technical problems with Mining Technology.
• Experience providing first-call technical support for complex applications.
• Ability to effectively communicate technical issues to non-technical customers.

Responsabilidades

• Identify and resolve hardware and software issues for customers and dealers.
• Utilize support processes and ticketing systems for problem resolution.
• Communicate with customers regarding status and troubleshooting.

Conhecimentos

Call center or helpdesk experience

Troubleshooting application problems

Excellent communication skills

Knowledge of problem-solving techniques

Pre-advanced English

Windows Server VM knowledge

Experience in Oracle, SQL Server

Formação académica

Bachelor's degree

Bachelor's in Information Technology or Engineering

Descrição da oferta de emprego

Job Overview

Product Service Specialist – Belo Horizonte, Minas Gerais.

Employment type: Full time
Posted today
Job requisition ID: R

Responsibilities

• Mining Technology (MineStar) hardware and software issues identification and resolution for dealers and customers.
• Utilization of standard support processes and ticketing systems.
• Verbal and written communication with customers & dealers regarding status, problem troubleshooting, etc.; provide hotline coverage for the MineStar product family.
• Responsible for resolving a high percentage of application issues and prompt escalation to advanced support when a quick resolution cannot be obtained.
• Communication and escalation of top priority issues to Service Engineering.
• Advocate on behalf of the dealer and customer to resolve technical product issues.
• Perform investigation and root cause analysis.

Qualifications

• Technical Excellence
  • Call center or helpdesk experience.
  • Experience investigating, troubleshooting, and diagnosing application and technical problems related to Mining Technology (MineStar) hardware and software.
  • Experience in providing incident management and root cause analysis for complex applications.
  • Experience in providing first‑call technical support for enterprise‑level applications directly with customers.
• Data Gathering & Analysis
  • Experience in providing incident management and root cause analysis for complex applications.
• Effective Communications
  • Excellent communication and interpersonal skills.
  • Ability to effectively communicate with technical and non‑technical mining customers and dealers to develop partnerships/relationships.
• Problem Solving
  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Basic requirements
  • Bachelor's degree
  • Pre‑advanced English
• Top candidates will also have
  • Advanced English – Mining industry experience.
  • Bachelor's degree in Information Technology, Engineering, Data Science or related fields.
  • Windows Server VM knowledge and experience.
  • Experience utilizing Oracle, SQL Server, TCP/IP networking, Microsoft client and server platforms.

Additional Information

• This position may require 5‑10% travel.
• The position requires the candidate to work onsite five days a week.

Benefits

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)
• Caterpillar reserves the right to change or modify benefits at any time, subject to prior notice and in compliance with legal requirements.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

For more information click on the link: #LI