Product Operations Analyst

Atlas Metrics; São Paulo; Presencial; BRL 78 120 - 122 760; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Global team in São Paulo

Diversity & Inclusion

Annual L&D budget (R$10,000)

Paid time off (22 days)

Gym at office

Private retirement plan support

Zenklub mental well-being access

Meal voucher programme

Break4me sabbatical after 3 years

Referral bonus

Virtual Stock Option programme

Resumo da oferta

SumUp Brazil is seeking a Product Operations Analyst to strengthen regulatory and operational processes within our banking product ecosystem in São Paulo. You will coordinate cross-functional execution, manage regulatory submissions, and ensure compliant, scalable operations that enable Product Managers to focus on strategy and value delivery for merchants.

The role demands experience in banking/payments ecosystems, strong organisation, and clear Portuguese and English communication, plus basic

Qualificações

• Experience with banking, payments, or complex integration ecosystems.
• Ability to manage cross-functional delivery across Engineering, Risk, Compliance, and business stakeholders.
• Strong organisational skills and comfort handling high volumes of partner-driven changes.
• Clear written and verbal communication in Portuguese and advanced English.
• Basic SQL skills and a process-improvement mindset.

Responsabilidades

• Monitor and evaluate Central Bank of Brazil requirements, coordinate regulatory submissions, and support annual certification processes across the banking ecosystem.
• Run and validate monthly transaction uploads into Snowflake, ensuring reconciliation and audit processes are completed accurately and on time.
• Manage ticket and inbox operations, maintain SLA visibility, and prepare structured summaries and escalations for Product Managers.
• Track and communicate operational changes through governance workflows, keeping updates documented and traceable across teams.
• Coordinate logistics and follow-ups for routine stakeholder meetings with internal teams and external partners such as Pismo, Thales, and Mastercard.
• Identify recurring friction points in operational workflows and propose structured improvements to reduce manual effort over time.

Conhecimentos

Portuguese fluency

Advanced English

Cross-functional delivery

SQL basics

Process improvement mindset

Ferramentas

Snowflake

Descrição da oferta de emprego

SumUp empowers businesses to get paid effortlessly, process orders fast, sell online in minutes, and manage their money with confidence. We build the tools that help businesses - and their customer experiences - thrive.

Brazil's Banking Product team sits at the intersection of regulation, payments infrastructure, and product delivery, managing a complex ecosystem of third-party partners, Central Bank requirements, and operational processes that keep millions of transactions running reliably every day.

With our banking products continuing to grow, we're creating a dedicated Product Operations Analyst role to strengthen our operational excellence and help the team scale effectively.

In this role, you'll own the operational foundation that enables the team to move quickly and confidently. You'll drive regulatory and operational processes, coordinate cross-functional execution, and ensure our banking products operate smoothly and remain compliant - creating the conditions for Product Managers to focus on strategy, innovation, and delivering new value for our merchants.

What you’ll do

• Monitor and evaluate Central Bank of Brazil requirements, coordinate regulatory submissions, and support annual certification processes across the banking ecosystem
• Run and validate monthly transaction uploads into Snowflake, ensuring reconciliation and audit processes are completed accurately and on time
• Manage ticket and inbox operations, maintain SLA visibility, and prepare structured summaries and escalations for Product Managers
• Track and communicate operational changes through governance workflows, keeping all updates documented and traceable across teams
• Coordinate logistics and follow-ups for routine stakeholder meetings with internal teams and external partners such as Pismo, Thales, and Mastercard
• Identify recurring friction points in operational workflows and propose structured improvements to reduce manual effort over time

You’ll be great for this role if...

Experience working with banking, payment systems, or similarly complex integration-based ecosystems, with a solid understanding of how operational and regulatory processes interact

Proven ability to manage cross-functional delivery across Engineering, Risk, Compliance, and business stakeholders, keeping priorities clear and ownership well-de fined

Strong organisational skills and comfort handling high volumes of partner-driven changes, balancing urgency with the discipline to introduce structure over time - Ability to interpret external partner requirements - such as file changes, compliance updates, or configuration adjustments - and translate them into clear, actionable tasks

Clear written and verbal communication in both Portuguese and advanced English, with the confidence to align stakeholders and document decisions precisely

Basic SQL skills and a process-improvement mindset, with a natural drive to reduce manual overhead and build more reliable workflows

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• A dedicated annual L&D budget of R$ 10,000 for education, certifications, and conferences
• Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days
• Stay fit: Wellhub membership included and gym at the office
• Financial wellness: SumUp contributes to your private retirement plan with Santander
• Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources
• Meal support: benefit from a tax-free food voucher programme with Pluxee
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team Opens in new window of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where e