Product Expert

Concentrix - CA; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global sales support firm in São Paulo is seeking a Product Expert to assist the sales team with quotes, contracts, and customer inquiries. This role requires strong communication and problem-solving skills, along with a solid understanding of the product offerings. The ideal candidate must be proficient in Brazilian Portuguese and English, with experience in customer service and sales support.

Qualificações

• Intermediate to advanced knowledge of product and service offerings.
• Ability to troubleshoot problems and assist customers effectively.
• Experience in providing sales presentations and training.

Responsabilidades

• Prepare quotes, contracts, and RFP/RFI responses.
• Maintain quote documentation with accurate pricing.
• Provide consistent follow-up on opportunities or inquiries.

Conhecimentos

Customer service

Sales support

Communication skills

Problem solving

Presentation skills

Descrição da oferta de emprego

Overview

Job Title: Product Expert

Job Description: The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

Responsibilities

• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager

Location

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements

• Brazilian Portuguese (Required)
• English (Required)

Time Type

Full time

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