Process Lead

Amazon; São Paulo; Presencial; BRL 90.000 - 130.000; Tempo integral

Resumo da oferta

A global technology leader based in São Paulo is looking for a detail-oriented Operations Manager passionate about enhancing customer delivery experiences. You will manage process improvements, analyze operational data, and collaborate with teams to resolve issues efficiently. Candidates should possess strong analytical and communication skills, an advanced level of Excel proficiency, and a Bachelor's degree. Join us to impact our customer satisfaction and operational success directly.

Qualificações

• Advanced knowledge of Excel (Pivot Tables, VLOOKUPs) and SQL is required.
• Demonstrated ability to manage process and operational escalations.
• Ability to perform deep dives into processes and generate improvement solutions.

Responsabilidades

• Drive data-oriented analysis and adoption of technology solutions.
• Manage stakeholder communication across multiple lines of business.
• Collaborate effectively with other teams and subject matter experts.

Conhecimentos

Program management

Analytical skills

Communication

Relationship-building

Customer obsession

Formação académica

Bachelor's degree

Ferramentas

Excel

SQL

Descrição da oferta de emprego

At Amazon, we're working to be the most customer-centric company on earth, constantly seeking ways to improve the delivery experience.

Our goal is to exceed customers' expectations by ensuring orders, large or small, are delivered quickly, accurately, and cost-effectively.

To achieve this, Amazon continually innovates and provides best-in-class service levels through multiple fulfillment channels.

A successful candidate must be passionate about understanding customer pain points, have an unending desire to uncover root causes of defects, work independently, be comfortable with ambiguity, and influence internal and external partners at all levels of the organization.

This role suits someone with strong program-management, analytics, query, communication, and relationship-building skills, and a deep customer obsession.

Key Job Responsibilities

• Experience managing process and operational escalations
• Drive data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals
• Manage stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations
• Lead identification of gaps in process areas and work with stakeholders to resolve them
• Serve as a SME for the process and referral point for peers and junior team members
• Drive business / operational metrics through quantitative decision making and adoption of tools and resources
• Meet deadlines in a fast-paced work environment driven by complex software systems and processes
• Perform deep dives into processes and generate improvement solutions
• Collaborate effectively with other teams and subject matter experts, including Language Engineers, to support launches of new processes and services

Basic Qualifications

Knowledge of Excel (Pivot Tables, VLOOKUPs) at an advanced level and SQL

Preferred Qualifications

Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal-opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.