Process Analyst (Mid-Level)

Cargill; Uberlândia; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global food and agriculture company is seeking a Process Analyst in Uberlândia to manage customer accounts and ensure exceptional service. You will handle payment activities, resolve customer issues, and engage in proactive communication about products. The ideal candidate has a Bachelor's degree and is fluent in English and/or Spanish. This role requires on-site presence in Uberlândia.

Qualificações

• Bachelor's degree in a related field or equivalent experience.
• Advanced level in English and/or Spanish.
• Ability to prioritize tasks effectively.

Responsabilidades

• Maintain account information for customer payment activities.
• Direct follow-ups on contracting activities.
• Resolve customer complaints and payment issues.
• Perform outbound calls to create awareness of new products.
• Provide direct customer service support.
• Participate in customer planning meetings.
• Handle complex customer support issues.

Conhecimentos

Customer service

Problem-solving

Communication

Bilingual (English/Spanish)

Formação académica

Bachelor’s degree in a related field

Descrição da oferta de emprego

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.

Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.

This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products.

Job Purpose and Impact

The Process Analyst will engage with customers / farmers and internal team members to ensure we are providing outstanding customer service from contract entry through final payment for product deliveries. In this role, you will coordinate customer / farmer account activities with the company, highlight business opportunities for the customer / farmer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.

Key Accountabilities

• Maintain account information to accurately perform customer / farmer payment activities;
• Direct follow‑up discussions with customers on contracting activities including past due balances and unconfirmed contracts;
• Problem solves customer / farmer complaints and payment issues, ensuring timely resolution, active engagement with customers / farmer and internal team members to prevent future issues;
• Perform outbound calls to customers creating awareness of new product initiatives, following up on business transactions and highlighting opportunities for a better customer experience through digital platforms;
• Provide Cargill’s customers with direct customer service call support by answering basic market and risk management product questions, customer specific account and contract related questions and supporting customer interactions with our digital platforms;
• Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through;
• Perform compliance and monitoring functions, as the need arises, related to payments and contracts;
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff;
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent experience;
• Other minimum qualifications may apply;
• Be able to work in Uberlândia/MG - BR (on site/presencial)

Preferred Qualifications

• English / Spanish languages in advanced level;
• Experience in conducting/coordinating projects activities;
• Experience in reporting analysis / reporting elaboration;
• To be able to understand priorities, critical tasks and prioritize them.

EEO Statement

At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long‑standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law. Cargill also complies with all applicable national and local laws and regulations pertaining to non‑discrimination and employment.