Principal Systems Analyst - Support SaaS/Fusion/Finance

Oracle; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo is seeking a professional with techno-functional skills and customer interaction expertise to manage complex issues with Oracle products. The role requires 3 to 8 years of experience in functional domains like General Ledger and Cash Management, with a strong focus on problem-solving and mentoring. Strong communication skills in English are essential. Join a dynamic team to deliver exceptional service to customers.

Qualificações

• 3 to 8 years of in-depth knowledge of functional domains such as General Ledger, Fixed Assets, Cash Management, and others.
• Good command over spoken and written English.
• Strong written and verbal communication skills.

Responsabilidades

• Work directly with customers advising on the complex use of Oracle products.
• Resolve highly complex and mission-critical issues.
• Manage critical customer issues and serve as Situation Manager.
• Consult with Management on critical customer situations.
• Conduct formal mentoring and training sessions.
• Create and review Knowledge Articles.

Conhecimentos

Techno-functional skills

Problem-solving skills

Customer interaction expertise

Analytical skills

Organizational skills

Strong communication skills

Learning orientation

Descrição da oferta de emprego

The key skills used daily are:

• a high level of techno-functional skills, knowledge of Oracle products, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premise customers.
• This work includes:
  • Work directly with Customers for o Advising on the complex use of Oracle products
  • Resolving highly complex and mission-critical issues
  • Manage highly complex and critical customer issues.
  • Serve as Situation Manager on highly sensitive issues.
  • Consult with Management in directing the resolution of critical Customer situations.
  • Knowledge gain and sharing - achieve knowledge transfer with teammates through the Development and delivery of formal team training sessions.
  • Formal mentoring for promoting the technical and professional Development of others
  • Creation/review of Knowledge Articles

Qualifications

Career Level - IC4

Responsibilities and Qualifications

• 3 to 8 years In-depth knowledge of functional domains such as: General Ledger, Fixed Assets, Cash Management and Forecasting, Budgeting, Intercompany Accounting, Encumbrance Accounting, Subledger Accounting SLA, Treasury Management, Tax Management, Tax, Financial Consolidation, Cost Management, and others (Localizations and Oracle Business Flows - OBM). Others
• Exhibit practical analytical skills & organizational skills
• Good command over spoken & written English
• Interact directly with customers and follow through on all assignments, and take ownership of customer issues
• Seeks innovative ways to improve the process of delivering solutions to customers
• Strong written and verbal English communication skills; multi-lingual a plus
• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, Confidential – Oracle Internal technology features – and use this learning to deliver value to customers on a daily basis.