Pre-sales Solution Advisor

WalkMe; Brasil; Teletrabalho; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

A leading digital adoption platform firm is seeking a Solution Advisor to connect Sales and Delivery, working with strategic clients to meet their needs through effective technical solutions. The ideal candidate will have at least 4 years of SaaS sales experience with enterprise customers and a strong understanding of technology integration. This role supports WalkMe products while being employed by SAP based in Brazil.

Qualificações

• Minimum of 4 years of experience in SaaS sales with enterprise customers.
• Ability to explain complex technical information to diverse audiences.
• Strong team player mindset and positive attitude.

Responsabilidades

• Support Account Executives in customer evaluation processes.
• Plan and execute strategies for discovery calls.
• Develop and maintain strong technical relationships with customers.

Conhecimentos

Technical pre-sales experience

Strong communication skills

Client relationship management

Technical troubleshooting

Understanding of SaaS

Ferramentas

SAP products

CRM systems (e.g., SFDC)

Descrição da oferta de emprego

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

This role is with SAP, supporting WalkMe.

As a Solution Advisor at WalkMe, you will act as the conduit between Sales and Delivery to translate customers' business vision and strategy into solutions, and guide the technology evaluation part of the sales process. You will work with our most strategic clients, and need to have a passion for understanding their needs and expressing the value of WalkMe's products and solutions in meeting those needs. This role will report to the Director of Solution Advisory.

What You'll Own

• Support the Account Executive by taking a consultative role in the customers' evaluation processes, including answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering.
• Effectively plan and execute on a strategy for Discovery calls. Ability to ask leading questions that allow you to find a problem.
• Develop strong technical relationships within the various customer teams, acting as a trusted advisor.
• Communicating the value of WalkMe products through many mediums, including phone, presentation, and live/online product demonstrations.
• Manage technical POCs both onsite and offsite.
• Collaborate on and present custom product demonstrations to support the sales cycle.
• Aggregate feedback from customer meetings and be able to convey that to product management and Engineering.
• Speak at field events to both the technical and non‑technical.
• Work as an extension of marketing by promoting product knowledge by writing blogs, participating in demo-inspired webinars when needed.

What You'll Need to Succeed

• Minimum of 4 years of experience in SaaS sales working with enterprise customers in one of the following roles: technical pre‑sales, Solution Advisor, Sales Engineer, post‑sale functional / technical consultant or equivalent.
• Examine, interpret, and articulate complex technical information to audiences of varying technical levels.
• Experience working with SAP products and CRM systems such as SFDC preferred.
• Experience building and presenting demo environments for customers at all levels – engineers to C level executives.
• A deep understanding of enterprise technologies and business context.
• A strong “team player” mindset and positive attitude.

What Sets Us Apart

• SAP Benefits Link: https://jobs.sap.com/content/Benefits/?locale=en_US
• SAP Hiring Process: https://jobs.sap.com/content/Hiring-Process/?locale=en_US
• SAP DEI: https://www.sap.com/about/inclusion.html
• SAP Sustainability: https://www.sap.com/products/sustainability/our-approach.html
• SAP Employee Resource Groups/Employee Network Groups: https://jobs.sap.com/content/Employee-Network-Groups/?locale=en_US

This role is with SAP

Which means you'll be joining SAP as an employee while supporting WalkMe products.

We win with Inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.