PRADA Client Advisor

PRADA; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading luxury retail brand in São Paulo seeks a Customer Service Ambassador. This role focuses on maximizing sales performance by fostering relationships with customers and enhancing brand loyalty. Responsibilities include providing excellent in-store experiences, engaging in cross-selling, and maintaining product knowledge. Candidates should have a passion for sales, excellent communication skills, and fluency in Portuguese. The company promotes an inclusive work environment, valuing diversity and personal growth.

Qualificações

• Fluent in Portuguese; other languages are a plus.
• Experience in luxury retail is an advantage.

Responsabilidades

• Welcome and serve customers providing an excellent in-store experience.
• Maintain client relationships using CRM and digital tools.
• Engage in cross selling and maximize sales opportunities.
• Stay updated on fashion trends and competitor activities.
• Handle customer complaints effectively.
• Ensure high standards of shop floor and visual display.
• Contribute to security and theft prevention measures.

Conhecimentos

Passion for human relations and sales

Excellent communication and interpersonal skills

Problem solving

Experience of building long-lasting relationships with clients

Curiosity and interest in luxury/fashion, art and design

Ability to work in a team and independently

Descrição da oferta de emprego

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

• Passion for human relations and sales
• Problem solving, curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Passion and knowledge of the managed product category
• Portuguese is a must other languages are a plus

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.