Platform Sales Executive

Infobip ltd.; São Paulo; On-site; BRL 180,000 - 280,000; Full time

Job summary

Infobip ltd. is seeking a Product Sales Expert / Platform Commercial Executive to accelerate growth in the platform customer segment across Latin America.

You will work with regional AEs, Customer Growth, and the global Platform team to win new platform customers and expand existing relationships through cross-sell and up-sell opportunities. The role requires a strong seller who combines new-business development with account growth, bringing CPaaS expertise and guiding regional sales teams in

Qualifications

• Proven track record in winning new customers and growing existing accounts.
• Experience selling CPaaS, communications solutions, or technology platforms.
• Strong consultative selling, prospecting, qualification, and negotiation skills.

Responsibilities

• Translate global platform strategy into practical commercial plans for Brazil and Latin America.
• Identify opportunities to accelerate segment growth and share market feedback.
• Acquire new platform customers and grow existing accounts through cross-sell and upsell.
• Develop and progress opportunities with consultative selling and strong commercial execution.
• Support sales cycles and connect customers with Infobip solutions across portfolio.
• Share insights to enable regional teams and align with global Platform priorities.

Skills

Commercial sales

CPaaS knowledge

Consultative selling

Account growth

Negotiation skills

Tools

SMS/WhatsApp solutions

RCS

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

What this role is all about

The Product Sales Expert / Platform Commercial Executive will accelerate Infobip's growth within the platform customer segment across Latin America. This is a commercially focused overlay role-not a specialist position limited to one product. Working closely with regional Account Executives, Customer Growth teams, and the global Platform team, you will help acquire new platform customers and grow existing relationships through cross-sell and up-sell opportunities. The role requires a strong seller who can combine new-business development with account growth, bring relevant CPaaS expertise, and help regional sales teams succeed with this customer segment.

Success will be reflected in growth of the platform customer segment, new customer acquisition, expansion of existing accounts through cross-sell and up-sell, and contribution to gross profit. The role will also help enable regional sales teams to engage and grow platform customers, while sharing market and customer feedback with the global Platform team.

What you'll do

Regional Commercial Strategy & Execution

Translate global Platform strategy into practical commercial plans for Brazil and, over time, other Latin American markets.

Help validate and refine go-to-market approaches for the platform customer segment.

Identify opportunities to accelerate segment growth and share clear, actionable market feedback with regional and global stakeholders.

Monitor commercial progress, customer opportunities, and account growth to support regional planning.

New Customer Acquisition & Account Growth

Partner with regional Account Executives and Customer Growth teams to acquire new customers in the platform segment.

Develop and progress customer opportunities through consultative selling and strong commercial execution.

Identify cross-sell and up-sell opportunities across existing platform customers.

Work with customers to understand their business needs and connect them with relevant Infobip solutions.

Support opportunities across the broader platform portfolio, which may include SMS, voice, RCS, WhatsApp, email, AgentOS, and related solutions.

Sales Enablement & Customer Engagement

Build the capability of regional sales teams to engage and grow platform customers.

Share practical sales guidance, customer insights, and commercial approaches with Account Executives and Customer Growth teams.

Contribute to training and train-the-trainer activities to help the regional sales cohort become more effective.

Support strategic customer conversations and sales cycles, working collaboratively with the teams responsible for each account.

Product Expertise & Market Insights

Develop and maintain a strong understanding of CPaaS and communications solutions, including relevant market dynamics and customer use cases.

Gather customer feedback, competitive intelligence, and local market insights to inform regional execution and global Platform planning.

Provide honest, direct feedback on what is working, what is not, and where commercial approaches should be adjusted.

Help the business better understand and serve the platform customer segment in Latin America.

Collaboration

Build strong working relationships with regional sales teams and global Platform stakeholders.

Act as a bridge between local customer needs and global commercial and product priorities.

Influence through expertise, collaboration, and sales leadership; this role does not imply direct people management.

What makes you a strong fit

• A proven track record in commercial sales, including winning new customers and growing existing accounts.
• Relevant experience selling CPaaS, communications solutions, or technology platforms; experience with SMS, voice, RCS, or WhatsApp is particularly valuable.
• Strong consultative selling, prospecting, opportunity qualification, and negotiation skills.
• The ability to work effectively with both new-business sellers and teams focused on customer growth.
• Confidence engaging customers and translating business needs into relevant commercial opportunities.
• The ability to enable and influence sales teams through practical guidance and knowledge sharing.
• A proactive, adaptable