Pessoa Assistente de Processos Operacionais

FedEx Group; Cajamar; Presencial; BRL 32 000 - 45 000; Tempo integral

Resumo da oferta

FedEx Group in Brazil seeks a detail-oriented administrative professional to support front-line operations. The role centers on data entry, office tasks, and coordinating with operational teams and drivers.

The ideal candidate has at least one year of clerical experience, a high school diploma, and good English skills. Proficiency in Microsoft Excel and Office is expected, with strong planning and communication abilities to ensure smooth cargo processes.

Qualificações

• High school diploma or equivalent and English proficiency.
• One year of clerical experience required.
• Proficiency with data entry and office tasks.

Responsabilidades

• Receipt, release and shipment of cargo.
• Provide support in defining and improving organizational processes and performance indicators.
• Issuing reports of loads and daily accountability for operations.
• Coordinate operational teams and monitor driver activities.
• Monitor indicators and prepare materials for meetings with customers.
• Perform other duties as assigned.

Conhecimentos

Data entry

Office skills

Microsoft Office

Excel

Planning & organizing

Communication skills

Attention to detail

Problem solving

Team coordination

Customer service

Data tracking

Formação académica

High school diploma/equivalent

Proficiency in English

Ferramentas

Microsoft Office

Descrição da oferta de emprego

"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities."

Lead or senior levels of these positions may:

• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure

General job description

• Receipt, release and shipment of cargo;
• Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;
• Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector;
• Support in coordination of operational teams activities (Handlers)
• Monitoring Vendors Drivers activities
• Control and handling of pending issues and returns;
• Monitoring of indicators and accountability to management and external customers, when necessary prepare material and presentations, including participation in meetings with customers.
• May be required to perform other duties as assigned

Education

• High school diploma/equivalent. Proficiency in English
• Valid Drivers License and good driving record.

Experience

One (1) year clerical experience

Skills

• Data entry, and/or general office skills.
• Good human relations, interpersonal, and communication skills.
• Clear and articulate speaking voice.
• Accuracy & Attention to Detail
• Good Microsoft Office & PC Skills in particular Excel
• Good Planning & Organizing Skills
• Good Problem Solving Skills
• Basic notions of monitoring and analysis of indicators and customer service
• Dynamic and creative

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune's World Most Admired Companies (14th)
• 2019 Fortune's Best Places to Work (15th)
• 2019 Forbes's One of the "Best Employers for Diversity"
• 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.