Patient Care Operations Analyst

Jobgether; Brasil; Remote; BRL 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote work arrangement

Flexible hours

Healthcare insurance

Wellness benefits

Paid time off

Career growth opportunities

International collaboration

Diversity and inclusion

No visa sponsorship required

Job summary

Jobgether, on behalf of a partner company, seeks a Patient Care Operations Analyst based in Brazil to strengthen global patient care operations. You will optimize Salesforce case management, identify operational issues, and translate findings into scalable improvements.

You will leverage SQL, BI tools, and AI-powered automations to monitor performance and drive data-backed decisions. Collaborating with regional stakeholders across Latin America, Spain, and Europe, you’ll document processes,

Qualifications

• 2–5 years of experience in Operations, Strategy Ops, RevOps, or Data Analysis.
• Ability to connect operational performance to business objectives.
• Working knowledge of SQL with joins and aggregations.
• Experience with Salesforce Service Cloud and Superset or similar BI tools.
• Strong analytical and communication skills.
• Excellent written and spoken English.

Responsibilities

• Monitor global Salesforce case operations and classify cases to prevent impact on patient support.
• Collaborate with regional managers across Latin America, Spain, and Europe to identify challenges and improvements.
• Translate findings into clear, prioritized business requirements with evidence.
• Coordinate with internal stakeholders and global Salesforce teams to drive improvements.
• Document and standardize processes across markets considering local requirements.
• Monitor AI-powered case-reply tools and automations, identify regressions and improvements.
• Support local teams in adopting new automations and collect feedback.
• Use SQL, AI tools, and data connectors to investigate questions and generate insights.
• Prioritize business challenges and communicate recommendations effectively.
• Maintain Superset dashboards and develop new dashboards for analysis.

Skills

Analytical skills

Data interpretation

Stakeholder management

Proactive mindset

English proficiency

Tools

SQL

Salesforce Service Cloud

Superset

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Care Operations Analyst based in Brazil.

We are looking for a proactive, analytical, and execution-focused professional to strengthen global patient care operations across multiple international markets. In this role, you will help maintain and optimize Salesforce case management processes, ensuring operational issues are identified and resolved before they affect patients or local teams. You will collaborate with regional stakeholders to translate business challenges into actionable improvements and scalable processes. You will also contribute to the development and adoption of AI-powered automations, using data to monitor performance and identify opportunities for improvement. Combining SQL analysis, business intelligence tools, and AI technologies, you will turn complex operational information into clear recommendations. This is an opportunity to make a measurable impact within a collaborative, fast-paced, and globally distributed environment.

Accountabilities:

• Monitor global Salesforce case operations, including routing, queues, and case-reason classifications, identifying issues before they affect patient support or local teams.

• Collaborate with regional managers across Latin America, Spain, and Europe to understand market-specific challenges and identify operational improvement opportunities.

• Translate operational findings into clear, prioritized requests supported by evidence, business impact, and recommended solutions.

• Coordinate with internal stakeholders and global Salesforce teams to drive system improvements and resolve recurring operational issues.

• Document and standardize operational processes across markets while accounting for local requirements and differences.

• Monitor the performance of AI-powered case-reply tools and automations, identify regressions, and recommend data-backed improvements.

• Support local teams in adopting new automations, gathering feedback, and identifying opportunities to improve usability and effectiveness.

• Use SQL, AI-powered analytical tools, and data connectors to investigate operational questions and generate actionable insights.

• Analyze and prioritize business challenges, communicate recommendations clearly, and constructively challenge existing approaches when needed.

• Maintain existing Superset dashboards and develop additional dashboards to support operational analysis and decision-making.

Requirements:

• 2-5 years of experience in Operations, Strategy Operations, Sales Operations, Revenue Operations (RevOps), or Data Analysis.

• Understanding of product and business dynamics, with the ability to connect operational performance to broader business objectives.

• Working knowledge of SQL, including joins and aggregations.

• Experience navigating Salesforce Service Cloud and Superset or comparable business intelligence tools.

• Strong analytical and critical-thinking skills, with the ability to identify problems, interpret data, and develop practical recommendations.

• Excellent written and spoken English, with the ability to communicate complex findings through structured and persuasive business cases.

• Strong stakeholder management and communication skills, particularly when collaborating with regional and international teams.

• Proactive, results-oriented mindset, with the ability to complete smaller tasks efficiently while driving larger initiatives through to completion.

• Ability to work independently, prioritize competing demands, and take ownership of operational improvements.

Nice to have:

• Previous experience in customer support or patient care operations.

• Spanish language proficiency.

• Experience working with AI-powered tools, workflow automation, or operational data analysis.

Benefits:

• Fully remote work arrangement, with access to office hubs if preferred.

• Flexible working hours, with an emphasis on results rather than rigid schedules.

• Healthcare insurance.

• Wellness benefits, including gym memberships and mental health support.

• Paid time off, including vacation and birthday leave.

• Local benefits depending on location, such as meal vouchers, transportation allowances, and extended parental leave.

• Professional development and career growth opportunities.

• Opportunities to participate in cross-functional projects and explore new career paths.

• Collaboration with an international, diverse, and inclusive team.

• No visa sponsorship is available; candidates must already have the legal right to work in their country of residence or the role's location.