Partner Support Specialist, Dental Network

Guardian Life; Brasil; Teletrabalho; BRL 316.000 - 399.000; Tempo integral

Resumo da oferta

A leading insurance firm in Brazil is seeking candidates for a role focused on managing client inquiries and claims processing. The ideal candidate will hold a High School Diploma, have proficiency in Excel, and possess strong organizational skills. This position offers a supportive work environment and the opportunity to work remotely, with occasional travel for meetings. Competitive compensation is also available.

Serviços

Flexible work environment

Incentive compensation opportunities

Qualificações

• Experience with web-based systems and navigating multiple platforms.
• Ability to work collaboratively within a team.
• Experience in high-volume, quality-focused environments.

Responsabilidades

• Address and resolve inquiries from shared email inboxes.
• Manage escalated issues, engaging leadership as needed.
• Process claim files from leasing clients accurately and promptly.

Conhecimentos

Proficiency in Microsoft Excel

Strong organizational skills

Attention to detail

Ability to work independently

Verbal and written communication skills

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Outlook

Microsoft Teams

Descrição da oferta de emprego

Employer Industry: Dental Insurance Services

Why consider this job opportunity

• Salary range up to $75,402.50
• Opportunity for annual, sales, or other incentive compensation
• Supportive and flexible work environment that encourages professional development
• Involvement in process improvement projects that enhance efficiency
• Work remotely with potential annual travel for leadership meetings
• Collaborate with diverse colleagues in a high ethical standard environment

What to Expect (Job Responsibilities)

• Address and resolve inquiries from shared email inboxes, ensuring exceptional customer service
• Manage escalated issues, engaging leadership as needed for timely resolution
• Process claim files from leasing clients accurately and promptly
• Support leadership in tracking inquiry details, including volume and issue type
• Maintain provider records to enhance data integrity and reduce duplication

What is Required (Qualifications)

• High School Diploma or equivalent
• Proficiency in Microsoft Excel, Outlook, and Teams
• Experience with web-based systems and navigating multiple platforms
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively within a team

How to Stand Out (Preferred Qualifications)

• Experience in high-volume, quality-focused environments
• Exceptional verbal and written communication skills
• Ability to build relationships across departments
• Curiosity and innovation in seeking process improvements
• Strong judgment skills in a fast-paced setting

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