Partner Support Specialist, Dental Network

Guardian Life Insurance Company; Brasil; Teletrabalho; BRL 316.000 - 399.000; Tempo integral

Resumo da oferta

A leading dental insurance provider in Brazil is seeking a Customer Service Representative to handle inquiries and manage claims. The ideal candidate will have a high school diploma, proficiency in Microsoft applications, and excellent organizational skills. This position offers a competitive salary and a flexible remote work environment, fostering opportunities for leadership and career advancement.

Serviços

Salary up to $75,402.50

Potential for annual incentive compensation

Opportunities for skill-building

Flexible remote work environment

Supportive and inclusive benefits

Qualificações

• High School Diploma or equivalent.
• Proficiency in Microsoft Excel, Outlook, and Teams.
• Experience with web-based systems and navigating multiple platforms.
• Strong organizational skills and attention to detail.
• Professional demeanor.

Responsabilidades

• Address and resolve inquiries from shared email inboxes.
• Manage escalated issues with urgency.
• Process claim files from leasing clients.
• Participate in process improvement projects.
• Maintain provider records.

Conhecimentos

Proficiency in Microsoft Excel

Proficiency in Outlook

Proficiency in Teams

Strong organizational skills

Attention to detail

Formação académica

High School Diploma or equivalent

Ferramentas

Web-based systems

Descrição da oferta de emprego

Employer Industry: Dental Insurance Services

Why consider this job opportunity:

• Salary up to $75,402.50
• Potential for annual, sales, or other incentive compensation
• Opportunities for skill-building, leadership development, and career growth
• Flexible remote work environment with possible annual travel for leadership meetings
• Supportive and inclusive benefits to enhance well-being and work-life balance
• Collaborative culture focused on improving processes and enhancing efficiency

What to Expect (Job Responsibilities):

• Address and resolve inquiries from shared email inboxes while prioritizing exceptional customer service
• Manage escalated issues with urgency, collaborating with leadership for timely resolution
• Process claim files from leasing clients accurately and promptly
• Participate in process improvement projects and support initiatives to enhance provider experience
• Maintain provider records to ensure data integrity and reduce duplication

What is Required (Qualifications):

• High School Diploma or equivalent
• Proficiency in Microsoft Excel, Outlook, and Teams
• Experience with web-based systems and navigating multiple platforms
• Strong organizational skills and attention to detail
• Professional demeanor with the ability to represent the employer effectively

How to Stand Out (Preferred Qualifications):

• Experience in high-volume, quality-focused environments
• Exceptional verbal and written communication skills
• Ability to work independently and collaboratively across departments
• Innovative mindset with a focus on process improvement
• Strong sense of accountability and sound judgment in fast-paced settings

#DentalInsurance #CustomerService #RemoteWork #CareerGrowth #ProcessImprovement

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