Partner Operations Program Manager, Associate

Brex; São Paulo; Hybrid; BRL 150,000 - 210,000; Full time

Job summary

Brex is seeking an experienced Payments Partner Operations leader in Sao Paulo to own the operating model for partner management and drive scalable, well-controlled programs with external partners.

You will work cross-functionally with Payment Partnerships, Operations, Product, Engineering, Finance, Legal, and Compliance to deliver reliable outcomes and continuous improvements in reconciliation, reporting, and governance.

Qualifications

• 3+ years in partner operations, payments operations, financial operations, vendor management, or related fintech role.
• Experience building operating programs beyond managing existing workflows.
• Proven ability to define SLAs, KPIs, and governance to improve external-partner performance.
• Experience with fee, invoice, or financial reconciliation processes and resolving discrepancies.

Responsibilities

• Define and own the operating model for partner management: processes, governance, documentation, and escalation paths.
• Establish partner SLAs, KPIs, reporting cadences, and performance-review mechanisms; hold stakeholders accountable.
• Build reporting to show partner performance, operational health, volume, quality, incidents, risks, and opportunities.
• Own fee reconciliation and related controls, ensuring invoices, terms, calculations, and records are accurate.
• Lead operational readiness for new partners, products, workflows, and program changes.
• Manage partner incidents and escalations, perform root-cause analysis, and implement durable fixes.
• Identify process gaps and automation opportunities to reduce manual work and improve control quality.
• Collaborate with Finance, Legal, Compliance, Product, Engineering, and Partnerships to translate needs into scalable solutions.
• Create executive-ready updates summarizing performance, risks, financial impacts, and actions.

Tools

SQL

Job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations

Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

Payment Partner Operations owns the operational foundation for Brex's external partner ecosystem. You'll define how we launch, manage, measure, and improve partner programs, from operating models and SLAs to reporting, fee reconciliation, issue management, and performance reviews.

You'll work closely with Payment Partnerships, Operations, Product, Engineering, Finance, Legal, Compliance, and external partners to build scalable, well-controlled programs that deliver reliable outcomes for customers and the business.

Where you'll work

This role will be based in our Sao Paulo office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Define and own the operating model for partner management, including processes, decision rights, governance, documentation, and escalation paths.


• Establish partner SLAs, KPIs, reporting cadences, and performance-review mechanisms; hold internal and external stakeholders accountable to them.


• Build reporting that provides clear visibility into partner performance, operational health, volume, quality, incidents, risks, and opportunities.


• Own fee reconciliation and related controls, ensuring partner invoices, contractual terms, payment calculations, and internal records are accurate and resolved on time.


• Lead operational readiness for new partners, products, workflows, and program changes, including requirements, launch plans, testing, training, and post-launch monitoring.


• Manage partner incidents and escalations, coordinate root-cause analysis, and drive durable corrective actions.


• Identify process gaps and automation opportunities that improve partner experience, reduce manual work, and strengthen control quality.


• Partner with Finance, Legal, Compliance, Product, Engineering, and Partnerships to resolve complex issues and translate partner needs into scalable operational solutions.


• Create executive-ready updates that synthesize performance, risks, financial impacts, and recommended actions.

Requirements

• 3+ years of experience in partner operations, payments operations, financial operations, vendor management, or a related role in fintech, banking, or another regulated environment (ideally 1+ years of direct partner experience).


• English proficiency/fluency, both written and speaking (note: interviews will be conducted in English)


• Demonstrated experience building operating programs, not just managing established workflows.


• Strong experience defining SLAs, KPIs, and governance structures and using them to improve external-partner performance.


• Experience with fee, invoice, or financial reconciliation processes, including investigation and resolution of discrepancies.


• Strong analytical skills and comfort using spreadsheets, data tools, SQL, or similar tools to build reporting and identify trends.


• Excellent cross-functional communication and stakeholder-management skills, including the ability to influence senior internal and external partners.


• Sound judgment, strong attention to detail, and the ability to operate effectively in ambiguous, high-stakes situations.


• A builder mindset with a bias toward scalable processes, clear ownership, and AI-centric automation.


• All applications must be submitted in English

Bonus Points

• Experience in payment rails, banking partnerships, card networks, fintech infrastructure, or money movement.


• Experience managing third-party vendors or regulated financial-services partners.


• Experience with audit-ready controls, compliance requirements, and contractual-performance obligations.


• Experience applying AI or automation to reconciliation, reporting, quality assurance, or operational workflows.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.