Order Management Analyst

Philips Iberica SAU; Varginha; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading health technology company in Varginha is seeking an Order Management Analyst to ensure accuracy in sales order processes. The candidate will validate orders, manage communications, and monitor order fulfillment efficiently. A high school diploma and fluency in English are required, along with preferred skills in Supply Chain Management and data analysis. This role emphasizes teamwork, with an in-office expectation of at least 3 days per week.

Qualificações

• Fluent in English.

Responsabilidades

• Reviews and validates sales order data upon receipt.
• Adds necessary data and enters the order into the system.
• Confirms order details to customers, enhancing satisfaction.
• Monitors sales orders closely, ensuring timely processing.
• Adheres to standard procedures for operational efficiency.
• Maintains oversight of orders from creation to delivery.
• Generates monthly reports on order receipts.
• Supports various requests in accordance with protocols.

Conhecimentos

Supply Chain Management (SCM)

Enterprise Resource Planning (ERP) Systems

Order Management Software

Data Analysis & Interpretation

Data Management

Documentation & Reporting

Customer Relationship Management (CRM) Software

Order Fulfillment

Formação académica

High School Diploma, Vocational Education

Descrição da oferta de emprego

Job Title

Order Management Analyst

Job Description

Job Responsibilities:

• Reviews and validates sales order data upon receipt, ensuring all information is accurate and complete to maintain high processing standards.
• Adds necessary data and meticulously enters the order into the computer system, facilitating the accurate determination of delivery dates.
• Promptly confirms order details to customers, providing clear communication regarding expected delivery timelines to enhance customer satisfaction.
• Monitors the flow of sales orders closely, tracking progress and intervening as needed to ensure timely processing and address any potential issues.
• Adheres strictly to standard working procedures, ensuring consistency and precision in sales order processing and maintaining operational efficiency.
• Maintains vigilant oversight of sales orders throughout the entire process, from creation to delivery and invoicing, ensuring seamless execution and fulfillment.
• Generates detailed monthly reports on order receipts, offering valuable insights into order volumes, patterns, and trends to support strategic decision‑making.
• Supports various requests in accordance with established protocols, including creating approved product return orders, handling credits and debits, and carefully assessing delivery options and schedules to meet customer needs effectively.

Minimum required Education: High School Diploma, Vocational Education.

Fluent in English

Preferred Skills

• Supply Chain Management (SCM)
• Enterprise Resource Planning (ERP) Systems
• Order Management Software
• Data Analysis & Interpretation
• Data Management
• Documentation & Reporting
• Customer Relationship Management (CRM) Software
• Order Fulfillment

How we work together

We believe that we are better together than apart.

For our office‑based teams, this means working in‑person at least 3 days per week in our office in Varginha – MG.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.