Operations Support Specialist (Work From Home)

Varsity Tutors; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An innovative education company is seeking a Customer Support Representative to provide guidance to tutors and assist them with technical issues. This fully remote role requires B2 English proficiency and strong problem-solving skills. Ideal candidates should have experience in customer service or related environments. The position is full-time, requiring 40 hours per week with flexible scheduling and offers a competitive hourly rate of $12. Join us to be part of transforming how the world learns.

Serviços

Competitive hourly rate ($12 / hr USD)

Fully remote position

Collaborative work environment with training

Qualificações

• Professional experience in recruiting, education, customer service, or retail preferred.
• Experience with technical support is a plus.
• Operating day from 8:00 am – 8:00 pm CDT.

Responsabilidades

• Provide customer support to contracted tutors.
• Assist customers and tutors with technical issues.
• Monitor live online classes and tutor preparedness.

Conhecimentos

B2 English proficiency

Experience with Google documents

Analytical and problem-solving skills

Technical troubleshooting

Time management skills

Multi-tasking in dynamic environments

Formação académica

Bachelor's degree or relevant work experience

Descrição da oferta de emprego

Responsibilities

Responsibilities may include some or all of the following tasks:

• Provide Customer Support to Contracted Tutors
• Account Setup
• Specific Student Opportunities or Assignments
• Tutoring Products
• Technical Issues
• Scheduling Conflicts
• Payment and Payroll
• Provide guidance and assistance to tutors about resolving technical issues
• Assist customers and tutors in real-time on chat and video with technical issues
• Follow process to submit to engineering if the issue cannot be resolved immediately
• Support and audit tutoring sessions – monitor live online classes
• Assist instructors on starting and ending class sessions
• Provide insights for school system partners – handle complaints, provide appropriate solutions and alternatives
• Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use
• Address defects that require intervention on behalf of our clients, such as replacing tutors when necessary and escalating issues that prevent student learning

Qualifications

• Level B2 English proficiency
• Experience with Google documents
• Professional experience in recruiting, education, customer service, retail, or another fast‑paced environment preferred or a bachelor's degree
• Experience with technical support preferred
• Strong analytical and problem‑solving skills
• Comfortable performing all job responsibilities on a laptop or computer
• Able to perform basic technical troubleshooting with work equipment
• Highly adaptable to change and thrives in a fast‑paced environment
• Self‑starter with exceptional attention to detail
• Excellent time management and organizational skills
• Ability to work independently
• Ability to multitask in a dynamic environment where priorities change quickly
• Willingness and ability to quickly learn business practices, policies and procedures
• Ability to work full‑time 40 hours a week, with at least one evening and one weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed)
• Operating day is from 8:00 am – 8:00 pm CDT
• High‑speed Internet access (25 Mbps download, 10 Mbps upload) via wired Ethernet connection; no Wi‑Fi, satellite or cellular hotspot or cellular Internet
• A quiet work environment that promotes focus

Location

Fully Remote – Based in Recife, Brazil

About Nerdy

Varsity Tutors Leadership Principles

• Relentless Focus on Customers
• Comfort with Ambiguity
• Ownership
• Simplify
• Intellectual Curiosity
• Build Teams
• Think Big
• Insist on High Standards
• Bias for Action
• Build Trust
• Go Deep
• Have Conviction
• Deliver Results
• Are Right, a Lot

Benefits

• Competitive hourly rate ($12 / hr USD)
• Full-time position (40 hours per week)
• Fully remote position
• A once-in-a-lifetime opportunity to help transform how the world learns!
• A fun, collaborative, and team‑oriented work environment with plenty of training and a feedback‑rich culture

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.