Operations Manager, Fulfillment Center

Amazon Servicos De Varejo Do Brasil Ltda.; Manaus; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading e-commerce company based in Brazil is seeking an Operations Manager for their Fulfilment Center. The successful candidate will lead a team in Inventory Control and Quality Assurance, ensure compliance with safety standards, and drive operational excellence. This role requires strong leadership skills, flexibility to work various shifts, fluency in English, and experience in team management. Join a fast-paced environment where you can make a significant impact on the customer experience.

Qualificações

• Bachelor's degree or equivalent required.
• Flexibility to work on weekends, nights, and holidays.
• Fluency in English is mandatory.
• Experience in managing a team is essential.

Responsabilidades

• Lead a team in Inventory Control and Quality Assurance.
• Ensure compliance with safety standards.
• Coordinate inventory control and audits.
• Measure quality and provide feedback.
• Perform shift planning and manage work assignments.
• Identify inventory deviation causes and implement solutions.
• Support quality initiatives across operations.
• Analyze customer complaints and create action plans.
• Promote process improvements and develop team capabilities.
• Appraise team performance and provide coaching.

Conhecimentos

Leadership

Inventory Control

Quality Assurance

Problem Solving

Kaizen and Lean methodologies

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

DESCRIPTION :

We are seeking an Operations Manager to join our Fulfilment Center's.

Our Fulfilment Centers lie at the core of Amazon's rapidly expanding operations network : they are where we handle our highly dynamic inventory.

In every Fulfillment Center, our teams receive deliveries, pick products, package them, and ship them out.

Each team contributes to our success, and you can be a key player in driving us forward.

These Fulfillment Centers are fast‑paced, high‑impact, and highly rewarding environments, where adherence to policies and procedures is critical.

We are looking for an inspiring and capable leader to ensure we continue delivering on our customer promise while enabling our teams to excel with a customer‑obsessed mindset.

Key job responsibilities

• Lead and supervise a team of hourly associates in Inventory Control / Quality Assurance operations within the Fulfillment Center.
• Champion safety initiatives and ensure full compliance to maintain a safe and secure work environment for all associates.
• Coordinate inventory control maintenance and random counts aligned with network strategies, ensuring SOX compliance and consistency.
• Measure quality, inventory integrity, and accuracy, delivering actionable feedback to the operations management team.
• Conduct shift planning and forecasting while effectively assigning and directing work.
• Identify root causes of inventory deviations using cause‑and‑effect methodologies and implement corrective actions.
• Drive and support network‑wide Fulfillment & Operations‑focused quality initiatives.
• Review and analyze customer complaints and process defect data, developing comprehensive action plans to minimize future occurrences.
• Promote process improvements while developing your team's capabilities to keep pace with our rapid growth, fostering a culture of excellence and engagement.
• Appraise team performance, providing tailored development, recognition, and coaching to unlock their full potential.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
• Speak, write, and read fluently in English
• Experience leading and managing a team

PREFERRED QUALIFICATIONS

• Knowledge of Kaizen and Lean methodology techniques