Operations Manager

British Council; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A prestigious cultural organization seeks a senior operational manager in São Paulo to oversee resources, compliance, and risk management. The ideal candidate will ensure high operational performance and manage various services, including facilities and security. Proven experience in managing systems and processes is essential, alongside fluency in Portuguese and English. This role demands availability for emergencies and offers the opportunity to contribute to a respected institution's mission to foster understanding and trust globally.

Qualificações

• Proven senior experience in managing systems and processes.
• Track record of experience in Compliance and Risk Management.
• Experience in managing people.
• Availability via mobile outside of standard working hours for emergencies.
• Portuguese (CEFR C2) and English (CEFR C1) proficiency.

Responsabilidades

• Lead management of resources for operational performance.
• Oversee facilities, IT, and security services to ensure a comfortable working environment.
• Design and implement Health and Safety procedures.
• Manage supplier relations and monitor performance.
• Ensure compliance with British Council procurement policy.
• Administer Facilities & Premises budget in line with regulations.

Conhecimentos

Managing systems and processes

Compliance and Risk Management

People management

Fluent Portuguese (CEFR C2)

Fluent English (CEFR C1)

Descrição da oferta de emprego

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.

Job Details

• Salary: Reais
• Contract Type: Indefinite Contract
• Location: Sao Paulo
• Closing Date: advert will close on Thursday, May 8, at 23:59 Colombia time.

Role Purpose

Reporting to the Country Director, this role plays a key part in ensuring the smooth and efficient running of the British Council's operations in Brazil.

You’ll lead the management of resources and drive high operational performance across teams, while ensuring compliance with corporate standards in areas such as risk, security, environmental practices, IT, and data protection.

You’ll also be responsible for overseeing the British Council's registered legal entity in Brazil, the Associação Conselho Britânico, ensuring it operates effectively and in line with local requirements.

Main Accountabilities

• Take the strategic and operational lead for non‑HR resources management in line with local, regional and global policies.
• Lead and implement any premises‑related projects, including possibility of new or upgraded premises, refurbishments, sourcing new and temporary work locations, developing flexible working strategies, etc.
• In line with global policies and standards.
• Coordinate and oversee the provision of professional, cost‑effective and high‑quality services across our facilities and premises, including IT, maintenance, security, catering, cleaning, transport and messenger services – and any other services required to provide a comfortable and safe working environment for all staff and visitors.
• Design, implement and control the Health and Safety procedures across all premises and in all other venues where we have operations, ensuring compliance with corporate and local regulations and in those aspects related to staff security.
• Maintain an up‑to‑date facilities and asset list to ensure that properties and assets meet standards for safety, security and energy and environmental impact.
• Act as focal point for Information Knowledge Management, Health and Safety and the Environmental Framework Tool and ensure compliance with corporate policies and procedures, providing oversight of risks and advising on strategies to manage those risks.
• Manage UK appointed staff presence, including knowledge of key processes and official organisations applicable to incoming and exiting UKA staff, management of UKA residences and receipt and dispatch of UKA staff personal goods on arrival and departure.
• Work with regional team to ensure British Council procurement policy and process is adequately followed in Brazil, to guarantee VFM (value for money), compliance with local law / British Council policy and to mitigate any associated risks.
• Ensure the quality and compliance of contracts held by the British Council are in line with local / UK law, regulations, internal policy and standards, as well as maintaining an accurate and up to date contract register for the office.
• Manage supplier relations, service delivery, and monitor performance of key suppliers.
• Management of office clock‑in / clock‑out system in line with Brazilian labour law.
• Manage the Facilities & Premises budget in compliance with corporate and local requirements, demonstrating efficiencies across the operation.
• In collaboration with financial controller, oversee the effective and compliant administration of British Council Brazil bank accounts for Lei Rouanet scheme.

Requirements of the Role

• Proven senior experience in managing systems and processes.
• Track record of experience in Compliance and Risk Management.
• Experience in managing people.
• Given the responsibility for British Council premises, the post holder will need to be available via mobile outside of standard working hours in cases of emergency.
• Portuguese (CEFR C2).
• English (CEFR C1).

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do.

We support all staff to make sure their behaviour is consistent with this commitment.

We want to address underrepresentation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.

All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status.

We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.