Operations Manager

Fertility Bridge; Brasil; Teletrabalho; BRL 428.000 - 509.000; Tempo integral

Resumo da oferta

A dynamic healthcare company is seeking an Operations Manager to lead Delivery Operations. The role involves maintaining high gross margins, improving operational systems, and ensuring customer satisfaction. Ideal candidates have experience in leading operations, managing teams, and a passion for process optimization in a remote setting.

Serviços

401k with 4% match after 1 year

Earn up to 120 hours of PTO per year

11 paid company-designated holidays

2 paid float holidays each year

Qualificações

• Experience in leading operations and managing high-performing teams.
• Ability to maintain gross margins of 80% across all offerings.
• Strong organizational skills with a focus on accountability.

Responsabilidades

• Lead a division of up to 30 employees and independent contractors.
• Achieve an annual customer retention rate greater than 75%.
• Build and continuously improve systems for product fulfillment.

Conhecimentos

Leadership

Operational Excellence

Process Optimization

Digital Marketing

Descrição da oferta de emprego

Join Our Team: Operations Manager

Position Type: Full-Time

Location: Remote

Pay: $80,000.00 - $95,000.00 per year

Estimated weekly hours: 40

“Wow! [Your Name Here] is the best Operations Manager we’ve ever seen!”

Are you looking for a role that goes beyond a typical job—a real launchpad to becoming COO of a first-in-class company within five years? If so, leading Delivery Operations for Fertility Bridge, including Podcast, Digest, and Advertiser Traffic & Strategy, could be the perfect opportunity.

How do you know if this is your dream work and if Fertility Bridge is your dream client? If you think you can achieve these outcomes, this just might be the place for you:

Gross Margins of 80% Maintained

• Maintain 80% gross margins across all Inside Reproductive Health offerings and clients.
• Ensure gross profit is achieved for every engagement.
• Establish and manage utilization rates and per-unit costs for each seat and offering, including podcast episodes, news digest articles, and advertiser deliverables.
• Oversee cost efficiency and profitability across both full-time employees and contractors.

Systems Established, Streamlined, and Executed

• Build and continuously improve systems for fulfillment of all products and services, including Podcast, News Digest, and Advertiser deliverables.
• Ensure all systems are documented, reviewed, updated, and executed with consistency and precision.
• Identify and eliminate unnecessary work or deliverables to maximize efficiency.
• Create a culture of operational excellence where the team solves the same problems in consistent, effective ways.

Division and Team Leadership

• Lead a division of up to 30 employees and/or independent contractors, including up to seven direct reports.
• Hold team members accountable to “Yes on Get It, Want It, and Have the Capacity” for their assigned outcomes.
• Ensure all team members are aligned with company values using the People Analyzer and follow company-wide standards.
• Create and realign seats as needed, defining seat outcomes, scorecards, job descriptions, paid assignments, training, and placement within the accountability chart.

Customer Retention and Satisfaction

• Achieve an annual customer retention rate greater than 75%, with the majority of clients renewing or upgrading after 12 months.
• Maintain an average customer satisfaction score of 9/10 (or 4.5/5).
• Foster deep, long-term client relationships built on trust, measurable results, and exceptional value.

Delivery Team Retention and Engagement

• Maintain an average delivery team retention rate of 4 years.
• Build a 2:1 reserve ratio for every delivery seat to ensure stability and scalability.
• Achieve a delivery team engagement score of 9/10 (or 4.5/5) through effective leadership, development, and alignment with company culture.

What we think we have for you to achieve your Outcome(s)

• People & Roles: HR system for recruiting, structured hiring and engagement processes, and a defined accountability chart with all seats and outcomes (including part‑time PMs, coordinators, account managers, and finance support).
• Training & Resources: Comprehensive SOP Library, Loom video trainings, policies, and resources on managing to outcomes, company values, and the fertility field.
• Tools & Systems: Outcome Hub with templates linked to Asana (Rocks, planners, and client projects), plus a standardized client portal for consistent project management.
• Financial Clarity: Access to invoices, budgets, cost tracking, and consultation with bookkeeper/accountant to measure and monitor gross profit and client/service performance.
• Standardized Operations: Documented offerings, advertiser goals and onboarding processes, pre‑approved paid assignment budgets, and consistent strategies for account management and sponsorship delivery.

What we don’t have (YET!) for you to achieve your outcome(s)

• Streamlined Systems: Existing cost‑tracking and project management (Asana) templates are overly complex or inconsistent; you’ll simplify, standardize, and ensure accuracy across tools.
• Team Structure & Capacity: Some roles lack adequate backups or clear seat design; you’ll recruit, onboard, and reorganize team members to ensure coverage and efficiency.
• Talent Development: Current team includes many part‑time, overseas contractors; you’ll coach, mentor, reassign, or offboard as needed to build a strong, aligned team.
• Operational Gaps: Key functions like data architecture, data administration, and advertiser reporting are not yet in place—you’ll establish and implement these systems.
• Brand & Leadership Transition: The IRH brand and customer satisfaction systems are still developing, and the owner remains deeply involved; you’ll strengthen brand execution and free leadership from day‑to‑day fulfillment.

Everyone who works with or for Fertility Bridge does business in these ways

• Must Get, Want, and have the Capacity to achieve the outcomes aligned with the role.
• Must be a plus or a plus/minus on each of the five core values of Fertility Bridge.
• Leader specifies and judges the result of the outcome.
• Must be on brand with Fertility Bridge and Inside Reproductive Health brand guidelines.
• Employee or contractor must specify exactly what is required to achieve outcome.
• Must be accountable in Asana.
• Must create Fertility Bridge assets in Fertility Bridge drives using Fertility Bridge account.

Our benefits include:

• 401k (or Roth) retirement plan with 4% match after 1 year.
• Earn up to 120 hours of PTO per year, ability to roll over 40.
• 11 paid company‑designated holidays (including the week between Christmas and New Year's!).
• 2 paid float holidays per year (your choice of 5 federal holidays).

Sound interesting? Great!

We’re looking for someone who can not only achieve the outcomes outlined above but also bring experience in leading operations and managing high‑performing teams. Experience in digital marketing, process optimization, or implementing operational systems is a plus as well.

WHAT’S NEXT

If you feel you can contribute to a dynamic, growing company, please begin your application process by applying through Hireology. After you submit your cover letter, resume, and application on Hireology, you will receive acknowledgment via email. If you don’t see the acknowledgment email in your inbox, please check your spam folder - sometimes Hireology emails end up there. Make sure to also complete our pre‑screen survey!

As a remote company, we rely on remote working technologies to serve our clients. In evaluating new contributors, we put a premium on a candidate’s ability to shine through these same technologies: video, email correspondence, and web‑based conferencing. You should expect to be camera‑ready for each of our Zoom meetings!

If your resume and experience are a potential match with us, a Contract HR Recruiting Specialist will contact you to schedule a Zoom video interview (screening interview). Following the initial Zoom interview; we may schedule a 60‑minute Zoom interview with the Hiring Manager (WHO interview), offer 1‑3 paid assignments, and offer continued work based on your terms.

We are hyper‑focused on engaging A‑players and you may find that our recruitment process is more detailed and longer than other organizations. We know that building a team of A‑players isn’t to be taken lightly and is worth the extra effort.

Contractors must be physically located in the United States or Canada and be authorized to work in the United States. Applicants who are not physically located in the United States or Canada or not authorized to work in the United States will be removed from consideration.

Scam and Phishing Alert: Official application and hiring process communications from Fertility Bridge and Inside Reproductive Health will come from an @hireology.com or @fertilitybridge.com domain. Stay aware!