Operations Lead

Honeydew; Brasil; Teletrabalho; BRL 635.000 - 742.000; Tempo integral

Resumo da oferta

A healthcare startup in Brazil is seeking an Operations Lead to enhance operational initiatives and streamline provider workflows. This role blends strategy with execution, targeting individuals with strong consulting or operations experience and systems thinking. The position offers a salary range of $120,000–140,000 and includes benefits like equity and flexible PTO.

Serviços

Equity in the company

Flexible PTO

Health insurance

401k with company match

Memberships for various health services

Company MacBook and monthly internet stipend

Qualificações

• 3+ years in management consulting or a fast-paced operations role.
• Skilled at mapping complex workflows and analyzing data.
• Collaborative, kind, and persuasive teammate.

Responsabilidades

• Lead cross-functional operational initiatives.
• Map complex operational systems and design scalable solutions.
• Analyze performance data and drive accountability against KPIs.

Conhecimentos

Consulting or operations experience

Systems thinking

Collaborative leadership

Mission-driven mindset

Descrição da oferta de emprego

Mission

Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.

About Honeydew

Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail.

Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months).

Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.

Opportunity

At Honeydew, we’re redefining how Americans access dermatology care by removing longstanding barriers to affordability, access, and treatment quality. Our model makes evidence-backed care easy to obtain and genuinely effective at scale. The opportunity in front of us is enormous, and we’re still in the early chapters of building something category-defining.

We’re now building a world‑class operations team that pairs analytical rigor with deep empathy for our patients and providers. This role sits at the center of that effort.

As Operations Lead, you’ll partner closely with Honeydew’s VP of Operations Tamazine Davison to drive high‑priority initiatives, own critical workflows, and strengthen the systems that power our clinical and business operations. You’ll have the opportunity to design processes, improve performance, streamline provider operations, and deliver measurable impact across the organization.

The role blends the structured problem‑solving of consulting with the hands‑on execution required to keep a fast‑growing healthcare organization running smoothly. You’ll touch everything from provider enablement, SOPs, and SLAs to quality audits, KPI tracking, and cross‑functional special projects.

We’re offering a salary range of $120,000–140,000 for this role, as well as:

• equity in Honeydew
• flexible PTO
• great health, vision, and dental insurance
• 401k with company match
• One Medical, Kindbody, Talkspace, and HealthAdvocate membership
• a company MacBook and monthly internet stipend

In a typical week, you might:

• Lead cross‑functional operational initiatives spanning clinical operations, patient experience, and provider workflows.
• Map complex operational systems, identify bottlenecks, and design scalable solutions.
• Build and refine SOPs, SLAs, and quality standards that ensure patients receive consistent, high‑quality care.
• Analyze performance data, surface insights, and drive accountability against KPIs.
• Partner closely with the clinical leadership team to improve provider onboarding, training, and quality management.
• Collaborate with product, CX, and marketing teams to align operations with company‑wide priorities and goals.
• Work directly with Honeydew leadership to set priorities, evaluate new opportunities, and unlock operational leverage as we scale.

This is a role for someone who loves combining strategy with execution: a structured thinker who can break down ambiguous problems, a hands‑on operator who enjoys fixing what’s broken, and a mission‑driven teammate eager to build something that improves people’s lives.

Who we’re looking for

• Consulting or operations experience: 3+ years in management consulting or a fast‑paced operations role with a strong track record of impact and advancement.
• Systems thinker and problem solver: Skilled at mapping complex workflows, analyzing data, identifying root causes, and implementing durable solutions.
• Collaborative leader: Kind, thoughtful, and persuasive teammate who builds trust quickly, drives alignment across stakeholders, and leads with clarity.
• Mission‑driven mindset: Motivated by improving access to high‑quality care and making a meaningful difference in patients’ lives.

Nice to have

• Experience in healthcare operations, provider operations, or a regulated services environment.
• Background in process design, quality management, or operational excellence frameworks.

More about Honeydew

Honeydew was started by David Futoran (Wharton) and the dermatologist who cleared his skin, Joel Spitz, MD (Princeton, Columbia), after David spent years struggling to access care.

Since launching, Honeydew has helped 20,000+ people achieve life‑changing results with a 5‑star rating, and we are growing 5x YoY.